Client Advisor📣 Job Ad

About the Role

Fendi is seeking a dedicated Client Advisor to join its team in Riyadh, Saudi Arabia. In this role, you will serve as a Fendi Ambassador, focused on delivering an elevated and luxurious customer experience. Your primary responsibilities will involve engaging clients, cultivating brand loyalty, and attracting new customers to achieve and exceed sales objectives, thereby upholding the Fendi brand's DNA and ensuring an exceptional retail experience.

Key Responsibilities

• Lead individual sales efforts to consistently achieve performance targets and Key Performance Indicators (KPIs).
• Actively engage in upselling, cross-selling, and multiple selling across all product categories to maximize sales opportunities.
• Deliver outstanding service to clients in strict adherence to company guidelines and standards.
• Strengthen customer relationships and nurture a loyal Fendi customer base, utilizing appropriate CRM tools.
• Manage customer service quality to meet and exceed customer expectations through professionalism and a personal touch.
• Accurately operate the retail IT system for tasks including stock transfers, payment processing, stock inquiries, and customer database input.
• Support and contribute to the smooth execution of store operations activities.

Qualifications and Requirements

• A minimum of 2 years of experience in fashion or luxury sales is required.
• A Bachelor's Degree or equivalent qualification is preferred.
• Demonstrated passion for retail and an understanding of current fashion trends.
• Excellent communication skills, enabling effective client interaction and relationship building.
• A self-reliant, friendly, and patient demeanor is essential for client engagement.
• Strong organizational skills, professionalism, and self-confidence are expected.
• Fluency in English is mandatory; proficiency in additional languages will be considered a significant advantage.

Required Skills

• Sales
• Customer Service
• Retail IT System Operation
• Communication
• Organization
• Professionalism
• Self-confidence
• Patience

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a commitment to delivering exceptional service within the luxury retail environment.