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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

Grand Hyatt is seeking a Cluster Sales Manager - Corporate to be based in Riyadh. This role is responsible for driving corporate transient and small group revenue for Miraval Red Sea and Grand Hyatt Red Sea from accounts located in Riyadh and across Saudi Arabia. The focus will be on negotiated corporate, premium corporate, consortia/TPN, and small MICE within the corporate segments.

Key Responsibilities

  • Manage a portfolio of corporate accounts, including local and regional headquarters, government-related entities, and multinational firms, developing annual account plans and production targets for both properties.
  • Prospect and convert new corporate business through proactive sales efforts, including cold and warm outreach, client visits, roadshows, and engagement with trade associations and chambers.
  • Lead the RFP/NRFP process, ensuring alignment with rate strategies, timely bid submissions, contract negotiation, implementation, and compliance audits.
  • Grow small corporate groups (up to approximately 40 rooms) and executive retreats, integrating wellness experiences from Miraval and luxury business services from Grand Hyatt.
  • Conduct regular sales calls within the market and host site inspections and familiarization trips, coordinating logistics to the Red Sea destination.
  • Manage the sales pipeline, activities, and conversion rates within the CRM system, maintaining accurate account and contact data.
  • Negotiate rates, value-adds, and LRA/blackout terms within delegated authority, escalating issues as necessary.
  • Collaborate with Revenue Management on pricing, fences, and displacement analysis.
  • Partner with the Marketing team on B2B campaigns, account-based marketing initiatives, and corporate partnerships.
  • Ensure post-stay follow-up, capture feedback, resolve issues, and develop retention plans for accounts.

Performance Metrics

Key performance indicators for this role include corporate room nights and revenue (by property), RevPAR/ADR growth on negotiated accounts, new business revenue and the number of new activated accounts, RFP win rate and implementation compliance, sales productivity metrics (calls, meetings, proposals, conversion), forecast accuracy (30/60/90 days), and account satisfaction/NPS and repeat production.

Qualifications and Experience

  • 3–5 years of experience in corporate hotel sales within KSA/GCC.
  • Experience in luxury or lifestyle hospitality is preferred.
  • Strong network within the Riyadh corporate market.
  • Fluency in both Arabic and English is required.

Additional Requirements

This role requires travel to the Red Sea properties and other cities in Saudi Arabia as needed, estimated at approximately 25–40%. A valid KSA driving license is preferred.


Requirements

  • Requires 2-5 Years experience

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