Coord-Housekeeping📣 Job Ad

About the Role

W Hotels is seeking a dedicated and organized Housekeeping Coordinator to join our team in Riyadh, Saudi Arabia. This full-time, non-management position is integral to the smooth operation of our housekeeping department. The Housekeeping Coordinator will manage daily room status, coordinate with various hotel departments, and contribute to guest satisfaction through efficient room cleaning and maintenance.

This role is suited for an individual with a strong attention to detail and a commitment to hospitality, aiming to gain experience within a dynamic hotel environment. The coordinator will serve as a key liaison, facilitating communication and problem-solving between Housekeeping, Engineering, Front Office, and Laundry departments to uphold high standards of cleanliness and guest service.

Key Responsibilities

• Run sold room reports and verify the status of all rooms.
• Identify discrepant rooms and prioritize their cleaning to meet operational needs.
• Update the status of departing guest rooms promptly.
• Assist Housekeeping management in overseeing and managing daily departmental activities.
• Act as a central point of contact to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms in collaboration with the Front Desk.
• Prepare and distribute room assignments to the Housekeeping staff.
• Record, monitor, and update the list of rooms marked as 'Do Not Disturb'.
• Ensure that vacant dirty rooms are cleaned within the required timeframe.
• Assign rush rooms and rooms previously on the 'Do Not Disturb' list for immediate cleaning.
• Complete all required Housekeeping paperwork accurately and efficiently.
• Adhere to all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries encountered.
• Complete all required safety training and certifications.
• Maintain a clean and professional uniform and personal appearance.
• Protect company assets and maintain the confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs with genuine appreciation.
• Ensure adherence to quality expectations and standards for all housekeeping services.
• Develop and maintain positive working relationships with colleagues and support the team in achieving common goals.
• Listen to and respond appropriately to the concerns of other employees.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Enter and locate work-related information using computer systems.
• Stand, sit, or walk for extended periods as required by job duties.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• At least 1 year of related work experience in a housekeeping or similar role.
• No prior supervisory experience is required.

Required Skills

• Proficiency in Housekeeping operations and procedures.
• Effective coordination and communication with Engineering, Front Office, and Laundry departments.
• Strong communication skills, both verbal and written.
• Demonstrated ability in teamwork and collaboration.
• Aptitude for problem-solving and issue resolution.

Work Environment and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. The role is not located remotely. W Hotels is committed to being an equal opportunity employer, fostering an environment where the unique backgrounds of all associates are valued and celebrated. We are dedicated to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.