Customer Care Specialist📣 Job Ad

About the Customer Care Specialist Role

Manafa, a prominent financial technology (Fintech) platform based in Riyadh, is seeking a Customer Care Specialist. As one of Saudi Arabia's pioneering platforms in financing and investment, Manafa provides investors with diverse short-term investment opportunities and offers various financing solutions for Small and Medium-sized Enterprises (SMEs). This full-time position offers an opportunity to contribute to the enhancement of Manafa's customer success operations.

Role Overview and Responsibilities

The Customer Care Specialist will play a key role in customer success and support, contributing to account management functions to improve Manafa's backend customer service operations. This involves managing customer interactions across multiple channels and ensuring a high standard of service delivery.

• Handle inbound and outbound customer inquiries through SAMA care, phone, email, live chat, and social media, focusing on efficient and smooth interactions.
• Provide prompt and accurate customer service to clients.
• Cultivate and maintain strong client relationships to foster loyalty and engagement.
• Collaborate with team members to achieve overall customer service performance standards.
• Understand client needs and provide comprehensive support.
• Adhere to regulatory requirements in developing customer service systems and appropriately manage official customer complaints to regulators.
• Follow up on and resolve client complaints effectively.

Required Qualifications and Experience

Candidates for this role should possess the foundational qualifications and experience necessary to excel in a customer-facing position within the fintech industry.

• Graduates with 0-1 years of experience in the Financial or Technology industry.

Essential Skills and Attributes

Success in this role depends on a combination of strong communication abilities, organizational skills, and a proactive approach to professional development.

• Good verbal and written communication skills.
• High attention to detail, with the ability to successfully multitask and prioritize work.
• Confidence, self-awareness, and a desire to continuously improve skills.

Work Environment and Location

This is a full-time position based in Riyadh. The role involves contributing to the customer success backend operations of a leading fintech platform.