Customer & Corporate Relations Manager📣 Job Ad

About the Role

Anan Real Estate Company is seeking a Customer & Corporate Relations Manager to join its team in Riyadh, Saudi Arabia. This role is responsible for leading customer relationship management initiatives and developing strategic partnerships with corporate clients. The position aims to enhance customer satisfaction, strengthen business relationships, and identify growth opportunities within the real estate sector.

Key Responsibilities

• Develop and implement customer relationship strategies to improve satisfaction, loyalty, and retention.
• Oversee customer service operations, ensuring effective resolution of inquiries and concerns.
• Monitor the customer experience and implement improvements to service standards.
• Establish service standards, KPIs, and customer satisfaction metrics.
• Analyze customer feedback to identify trends and recommend service enhancements.
• Build and maintain relationships with corporate clients, investors, brokers, and business partners.
• Identify and pursue new business opportunities and corporate partnerships.
• Negotiate and manage commercial agreements and partnership programs.
• Represent Anan Real Estate Company at business meetings and industry events.
• Collaborate with Sales, Marketing, Leasing, and Property Management teams to maximize business opportunities.
• Develop annual customer and corporate relations plans aligned with company objectives.
• Prepare performance reports and provide business insights to senior management.
• Monitor market trends, competitor activities, and evolving customer expectations in the real estate sector.
• Lead and develop customer relations team members.

Qualifications and Requirements

• Bachelor's Degree in Business Administration, Marketing, Public Relations, Management, or a related field.
• A minimum of 7 to 10 years of relevant professional experience in Customer Relations, Key Account Management, Corporate Relations, or Business Development.
• Previous experience in the Real Estate, Property Development, Construction, or Investment sectors is highly preferred.
• Strong understanding of customer experience management principles.
• Proven ability in developing and nurturing corporate partnerships.
• Excellent negotiation skills.
• Exceptional communication skills, both written and verbal.
• Proficiency in stakeholder management.
• Proven track record of building long-term business relationships and strategic alliances.
• Strong analytical, reporting, and problem-solving capabilities.
• Fluency in both Arabic and English, encompassing written and spoken proficiency.

Additional Skills and Considerations

• Customer Relationship Management
• Corporate Relations
• Business Development
• Negotiation
• Communication
• Stakeholder Management
• Analytical Skills
• Reporting
• Problem-Solving
• Customer Experience Management
• Corporate Partnership Development
• Experience with CRM systems is advantageous.
• Experience with Customer Analytics Tools is advantageous.
• Professional certifications in Customer Experience (CX), CRM, Sales Management, or Business Development are considered advantageous.
• A strong network within the Saudi business and real estate market is a significant asset.

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia.