Customer Experience Specialist📣 Job Ad

About the Role

KONE is seeking an energetic and enthusiastic Customer Solution Engineer (MP Tender) to join its team in Riyadh, Saudi Arabia. This role is integral to providing technical expertise to identify the most suitable KONE products for customer requirements, ensuring alignment with KONE's comprehensive solutions. The successful candidate will play a key role in developing non-standard solutions and supporting the tendering process, ensuring all technical requirements are met by KONE's product offerings. This full-time position offers an opportunity to contribute to projects within the Saudi Arabian market.

Key Responsibilities

• Attend customer meetings alongside the Sales team to clarify technical queries.
• Take overall responsibility for the customer's solution, encompassing integrations, solutions, services, and products.
• Define specifications, costs, and lead times in cooperation with other Front-Line parties, Supply Line, and Area and Global support functions.
• Identify optimal technical solutions to meet customer needs, particularly for non-standard requirements.
• Ensure clarity on the solution's scope, including KONE and potential third-party offerings.
• Select the correct product platform for proposals.
• Propose solutions from all KONE business lines, including new services, escalators, elevators, and doors.
• Prepare customer specifications into KONE's standard language and obtain corporate prices from SC.
• Ensure that proposed solutions fulfill local codes, regulations, and safety requirements.
• Participate in product and new services release information-sharing sessions.
• Provide input to product offering management regarding customization, standardization, and interface requirements for the portfolio.
• Contribute to and utilize the Customer Solutions Engineering virtual and local network and case library.
• Serve as the primary front-line technical contact person for Supply Line Tendering Engineers.

Qualifications and Requirements

• Bachelor's degree in Engineering.
• Minimum of 5 years of experience in the elevator business or another relevant field.
• Understanding of different building types and customer segments.
• Good knowledge of environmental and sustainability requirements and norms.
• Good understanding of how a product's total cost is built up, along with local norms and regulations.

Required Skills

• Excellent verbal and written communication skills in English and Arabic.
• Strong negotiation and customer handling abilities.
• Proficiency in CAD software.
• Familiarity with BIM (Building Information Modeling).
• Basic knowledge of competitors' products.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia.

About the Role

CNTXT is a key player in Saudi Arabia's digital transformation and cloud initiatives. We are seeking a motivated Saudi national to join our team as a Cybersecurity Engineer. This role is designed for a recent graduate or an early-career professional looking to contribute to the development, maintenance, and security of advanced cloud infrastructure. The engineer will be instrumental in implementing, managing, and enhancing security controls to protect our cloud environments, applications, and data. Working collaboratively with experienced security professionals, the role involves ensuring systems are designed with security as a core component, actively monitoring for threats, and adhering to local and international regulatory standards. Saudi Nationality is a mandatory requirement for this position, in line with Cybersecurity Authority (NCA) regulations.

Key Responsibilities

• Deploy, configure, and manage essential security technologies, including firewalls, endpoint detection and response (EDR) solutions, and identity management systems.
• Implement security monitoring solutions and conduct continuous analysis of security logs and alerts using Security Information and Event Management (SIEM) and EDR tools.
• Analyze anomalies, escalate potential threats, and support incident response and evidence collection efforts.
• Perform regular vulnerability scans, assist in prioritizing risks based on business impact, and track technical remediations with system owners within defined Service Level Agreements (SLAs).
• Manage daily user access rights across cloud workloads and applications, enforcing Role-Based Access Control (RBAC), Multi-Factor Authentication (MFA), and the principle of least privilege.
• Collaborate with IT, product development, and delivery teams to integrate secure-by-design principles into infrastructure lifecycles.
• Assist in the development and maintenance of clear operational security procedures, compiling documentation and evidence for compliance audits.

Qualifications and Requirements

• 0-2 years of experience in cybersecurity engineering, security operations (SOC), or security administration. Relevant internships or academic projects in cloud defense are considered advantageous.
• Demonstrated exposure to implementing security controls across networks, operating systems, and public cloud environments, with a preference for GCP, AWS, or Azure.
• Foundational understanding of regulatory frameworks and standards, such as the NCA (ECC), NDMO, ISO 27001, and NIST.
• A Bachelor's degree in Cybersecurity, Information Security, Computer Science, or a related technical field.
• Full verbal and written fluency in both Arabic and English is mandatory.
• Basic knowledge of log management platforms, system hardening best practices, and containerized workloads (Kubernetes/GCP).
• The ability to interpret technical vulnerability reports and map basic security controls to strict compliance guidelines.

Required Skills

• Firewalls
• Endpoint Protection (EDR)
• Identity Management Systems
• SIEM
• Vulnerability Scans
• Role-Based Access Control (RBAC)
• Multi-Factor Authentication (MFA)
• DevSecOps
• Log Management Platforms
• System Hardening
• Containerized Workloads
• Kubernetes
• GCP
• AWS
• Azure
• Communication Skills
• Analytical Mindset

Work Environment and Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. A mandatory requirement for this role is Saudi Nationality. While not required, preferred certifications include CompTIA Security+, (ISC)2 Certified in Cybersecurity, Google Cloud Digital Leader / Associate Cloud Engineer, or Certified Ethical Hacker (or in progress).

About the Role

Accenture Middle East is seeking a Cyber Readiness & Crisis Senior Manager to join its team in Riyadh, Saudi Arabia. As a global professional services company, Accenture offers a wide range of services in strategy, consulting, interactive, technology, and operations, with extensive digital capabilities. The Security practice is a rapidly growing area within the business, with significant expansion plans. The global Cyber Investigation and Forensic Response (CIFR) practice is expanding to deliver incident response services to enterprise customers. This role provides an opportunity to build a career within an innovative culture focused on shared success and diverse thinking.

You will be part of a specialized team within Accenture Security CIFR, responding to major data breaches globally and conducting cyber threat hunting in complex business environments. Utilizing various tools and Digital Forensic and Incident Response (DIFR) techniques, you will work in a fast-paced, collaborative environment with a diverse team dedicated to providing expert incident response services to Accenture customers. This position requires individuals who can engage with C-suite executives and guide senior leadership in developing strategies for robust security and enterprise resilience capabilities. Deep industry expertise is crucial for understanding client needs and advising executives on strategies within the incident response landscape.

Key Responsibilities

• Lead incident response engagements, coordinating on-site and remote investigations.
• Identify and investigate intrusions to determine causes and the extent of breaches.
• Conduct data collection, host and network digital forensics, log analysis, and malware analysis using DIFR techniques, including EDR solutions and threat intelligence.
• Lead threat hunting engagements.
• Perform incident response within various Cloud platforms.
• Identify attacker Tactics, Techniques, and Procedures (TTPs) to develop indicators of compromise.
• Develop and implement dynamic remediation plans in conjunction with incident response engagements.
• Author comprehensive client reports detailing investigative findings.
• Communicate effectively with customers, stakeholders, and legal counsel on technical and strategic matters throughout the engagement lifecycle.
• Support Accenture leadership in scoping engagements with methodical approaches based on customer requirements.
• Mentor and train CIFR team members.
• Contribute to the global practice by developing and maintaining service offerings.

Qualifications and Requirements

• Strong knowledge of incident response, digital forensics, and cyber incident investigation processes.
• Familiarity with common DFIR toolsets.
• DFIR-related knowledge of Microsoft Windows, GNU/Linux, and MacOS operating systems.
• Experience with Threat Hunting on both endpoint and network levels.
• Ability to identify attacker TTPs and develop indicators of compromise.
• Understanding of attacker eradication, and improvements to monitoring and protection capabilities.
• Experience developing and implementing dynamic remediation plans for customers.
• Understanding of enterprise environments and their functionality.
• Knowledge of common malware types, behaviors, and infection vectors.
• Ability to lead a team of investigators during demanding engagements, including client interaction.
• Excellent project management and client-facing communication skills.
• Experience with Cloud environments.
• Experience with OT and ICS environments.
• Knowledge of scripting and programming languages.
• Experience with reverse engineering and sandboxing technologies.
• Relevant degree in computing/IT.
• Possession of security certifications such as GREM, GCFE, GCFA, CEH, GCIH, or equivalent.
• Minimum 5 years of DFIR experience.

Required Skills and Expertise

• Incident Response
• Digital Forensics
• Cyber Incident Investigation
• DFIR Toolsets
• Operating Systems: Microsoft Windows, GNU/Linux, MacOS
• Threat Hunting (Endpoint and Network)
• Attacker Tactics, Techniques, and Procedures (TTPs) Identification
• Indicators of Compromise Development
• Remediation Plan Development and Implementation
• Enterprise Environment Understanding
• Malware Analysis and Infection Vector Understanding
• Team Leadership in Investigations
• Client Interaction
• Project Management
• Client-Facing Communication
• Cloud Environments
• Operational Technology (OT) and Industrial Control Systems (ICS) Environments
• Scripting and Programming Languages
• Reverse Engineering and Sandboxing Technologies
• Security Certifications (*, GREM, GCFE, GCFA, CEH, GCIH)
• Data Collection
• Host and Network Digital Forensics
• Log Analysis
• Malware Analysis
• Living-of-the-Land Techniques
• EDR Solutions and Threat Intelligence Application
• Threat Hunting Engagement Leadership
• Incident Response in Cloud Platforms
• Client Report Authoring
• Customer Interface (Technical and Strategic)
• Mentoring and Training Team Members
• Service Offering Development and Maintenance

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. You will be part of a dynamic team within Accenture's Cyber Investigation and Forensic Response (CIFR) practice, working in a fast-paced, highly collaborative environment with a diverse team.