Customer Insights Manager📣 Job Ad

About the Role

TalentTrade Recruitment Limited is seeking a Customer Insights Manager to join a newly established Customer Value Management (CVM) function within one of Saudi Arabia’s leading banks. This role is integral to a major transformation program, focusing on leveraging data and customer strategy to drive growth, retention, and commercial performance.

Role Context and Purpose

As a Customer Insights Manager, you will be a key contributor to the Customer Value Management and Analytics function. Your primary objective will be to support the bank's strategic goals related to customer growth, engagement, and retention. By collaborating with Marketing, Product, and Commercial teams, you will translate complex customer data into actionable insights that inform strategic decisions, enhance customer experiences, and increase overall customer value.

Key Responsibilities

• Contribute to the development and implementation of customer value management strategies.
• Translate complex customer data into actionable insights to guide business decisions.
• Collaborate with cross-functional teams to design and execute customer-centric initiatives.
• Support initiatives aimed at customer growth, engagement, and retention.
• Influence customer journeys and commercial outcomes through data-driven recommendations.
• Assist in establishing a best-in-class CVM capability.

Qualifications and Experience

• A minimum of 10 years of relevant professional experience.
• Demonstrated strong analytical thinking capabilities.
• Proven experience in stakeholder management.
• Experience within the Banking, Financial Services, Telecoms, Retail, Loyalty, or another customer-focused industry.
• A track record of successful delivery in fast-paced transformation environments.

Required Skills

• Customer Value Management (CVM)
• Customer Relationship Management (CRM)
• Customer Analytics
• Data Science
• Loyalty Program Management
• Customer Retention Strategies
• Commercial Optimisation
• Growth Strategy Development
• Analytical Thinking
• Stakeholder Management

Work Details

This is a full-time, onsite contract role based in Riyadh, Saudi Arabia. The initial contract duration is 12 months, with the potential for extension. The salary range for this position is SAR 40,000 - 70,000 per month, commensurate with experience. This role offers exposure to advanced analytics, segmentation, CRM, commercial optimisation, and personalised customer engagement within a significant banking transformation initiative.