Host Jobs in Makkah

Join Raffles Hotels & Resorts as a Hostess!
At Raffles Jeddah, we pride ourselves on providing exceptional hospitality in a world-class environment. As a Hostess, you will play a pivotal role in ensuring our guests enjoy a welcoming and memorable dining experience.

Key Responsibilities:

• Greet guests warmly upon their arrival.
• Manage reservations and optimize seating arrangements diligently.
• Escort guests to tables and provide menus.
• Collaborate with the kitchen and waitstaff for seamless operations.
• Maintain cleanliness and organization within the dining and reception areas.
• Handle phone and online reservations efficiently.
• Deliver outstanding customer service by addressing inquiries and resolving issues.
• Stay knowledgeable about menu items and special events.
• Assist in organizing special functions during high-demand periods.
• Promote menu specials to enhance revenue and guest satisfaction.
• Adhere to all company policies regarding customer service.

Qualifications:

• Minimum 1 year of experience in a similar hospitality role.
• Demonstrated excellent customer service skills.
• Strong communication abilities, particularly in English.
• Cultural awareness and sensitivity to local customs.
• Exceptional multitasking and organizational skills.
• Detail-oriented, particularly with reservation management.
• Basic math skills are required.
• Flexibility to work various shifts, including evenings and weekends.
• Professional appearance and hygiene.
• Problem-solving skills for efficient guest concern resolution.
• Familiarity with reservation systems is a plus.
• A commitment to teamwork and improving service quality.

Company Description
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, ready to welcome guests with high standards and trademark elegance.

Job Description
As a friendly and professional Hostess, you will be the first point of contact for our guests, creating a welcoming atmosphere and ensuring a positive dining experience. Your responsibilities include:

• Greeting guests warmly upon their arrival
• Managing reservations and seating arrangements efficiently
• Escorting guests to their tables and presenting menus
• Collaborating with waitstaff and kitchen staff to ensure smooth operations
• Maintaining cleanliness of the reception area and dining section
• Handling reservations through phone and online
• Addressing guest inquiries and resolving issues
• Staying informed about menu items and specials
• Assisting in organizing special functions during busy periods
• Promoting special offers to enhance guest experience

Qualifications
We require:

• At least 1 year of experience in a similar role
• Excellent customer service skills and a friendly attitude
• Strong communication skills, proficient in English
• Cultural sensitivity and knowledge of local customs
• Exceptional organizational and multi-tasking abilities
• Flexibility to work various shifts

Join us at Raffles, where we embody a service culture dedicated to excellence.