Front Desk Agent📣 Job Ad

About the Role

Hilton is seeking a Head Waiter to join its team in Mecca, Saudi Arabia. This full-time position is an opportunity to contribute to an established workplace culture focused on hospitality. As a Head Waiter, you will be responsible for ensuring guests receive friendly, timely, and efficient service, which directly influences their experience.

This role is suitable for individuals with 0-1 years of experience who are committed to delivering high levels of customer service and possess a positive attitude. You will be part of a team upholding Hilton's standards and values, including hospitality, integrity, leadership, teamwork, ownership, and focus.

Key Responsibilities

• Manage guest queries in a friendly, timely, and efficient manner.
• Serve alcoholic and non-alcoholic beverages in accordance with licensing and liquor regulations for both residents and non-residents.
• Maintain comprehensive knowledge of menu offerings and all products.
• Ensure that all floor stations are adequately stocked with necessary mise-en-place.
• Follow correct reporting procedures when encountering issues.
• Ensure that Food and Beverage orders are of a consistently good standard and are delivered promptly.
• Adhere to Hilton's grooming standards, including uniform dress code, cleanliness, and personal hygiene.
• Comply with all hotel security, fire regulations, and health and safety legislation.

Qualifications and Requirements

• Experience in a Food and Beverage department and/or the hospitality industry is advantageous.
• Previous experience with cash handling is beneficial.
• Knowledge of Food Hygiene Regulations is desirable.

Required Skills

• Guest Queries Management
• Beverage Service
• Menu Knowledge
• Food and Beverage Order Standards
• Grooming Standards
• Hotel Security and Safety Regulations
• Positive Attitude
• Communication Skills
• Commitment to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work independently or as part of a team

Work Environment and Details

This is a full-time Head Waiter position located in Makkah, Saudi Arabia. The role requires 0-1 years of experience. Hilton offers a workplace culture that invests in its team members.

About the Role

Rotana Hotels is seeking a Laundry Supervisor to join their team in Makkah, Saudi Arabia. This full-time position involves overseeing daily laundry operations to ensure guest services meet the highest standards within a fast-paced, multicultural environment. The role is crucial for maintaining the quality and efficiency of all laundry services.

Key Responsibilities

• Assist the Laundry Manager in enforcing hotel policies, procedures, rules, and regulations.
• Supervise and monitor laundry employees to ensure established standards and efficient guest service.
• Oversee the proper handling of guest and house laundry, establishing standards and procedures to ensure quality work.
• Liaise with the linen room to maintain an adequate supply of clean linen and uniforms, and ensure a neat work area.
• Follow up with the engineering department on preventive maintenance and repair orders for laundry equipment.
• Check daily production against priorities and assist in the activities of laundry staff.
• Counter-check that all processed items are spotlessly clean according to hotel standards and guest satisfaction.
• Ensure laundry employees are knowledgeable about hotel services and facilities.

Qualifications and Requirements

• A degree or vocational training within laundry operations is ideal.
• Previous experience in a similar supervisory role within a hotel laundry setting is required.
• Good command of written and verbal English communication skills is essential.
• Computer knowledge is considered an added advantage.

Required Skills

• Proficiency in laundry operations.
• Customer-driven, courteous, outgoing, and approachable demeanor.
• Ability to work effectively under pressure in a fast-paced environment.
• Strong teamwork and collaboration skills, thriving in a multi-cultural team.
• Understanding of Hotel Operations.
• Effective Communication.
• Planning for Business.
• Supervising People.
• Understanding Differences.
• Supervising Operations.
• Teamwork.
• Adaptability.
• Customer Focus.
• Drive for Results.

Work Environment and Experience

This is a full-time position based in Makkah, Makkah Province, Saudi Arabia. The role requires 2-5 years of experience in a similar supervisory capacity within a hotel laundry setting. Candidates will work in a dynamic and multicultural environment.

About the Chef de Cuisine Role

Le Méridien Hotels & Resorts is seeking a skilled Chef de Cuisine to join its team in Mecca, Saudi Arabia. This full-time management position is integral to maintaining the quality, consistency, and culinary execution of the hotel's food and beverage offerings. The Chef de Cuisine will lead and manage all culinary functions, applying hands-on expertise to create dining experiences.

Key Responsibilities

• Oversee and ensure the quality, consistency, and execution of all culinary creations.
• Lead and manage all culinary operations with hands-on food preparation expertise.
• Collaborate with the food and beverage team on menu development, procurement, staffing, and food preparation.
• Work with the team to enhance guest and team member satisfaction.
• Maintain operational budgets and financial forecasts for the kitchen.
• Ensure all hygiene and food standards are met and exceeded.
• Develop and train the team to improve efficiency and performance.
• Develop new culinary applications, concepts, and products, including artistic contributions.
• Supervise kitchen staff shifts and ensure adherence to all food and beverage policies and procedures.
• Maintain food production, handling, and storage standards.
• Assess daily food production and handling needs.
• Prepare and cook food for special guests or occasions.
• Inspect food quality to ensure it meets standards.
• Determine menu item presentation and arrange decorative food displays.
• Supervise and coordinate the activities of sous chefs and kitchen staff.
• Manage daily operations, understanding staff roles to perform duties in their absence.
• Foster mutual trust, respect, and cooperation among team members.
• Set an example of appropriate behavior.
• Ensure and maintain the performance level of staff.
• Ensure staff receive cross-training to support daily operations.
• Ensure staff understand expectations and contributing factors.
• Establish and maintain open, collaborative relationships with staff.
• Set and support the achievement of kitchen objectives, including performance, budget, and team goals.
• Provide specific guidance and planning to prioritize, organize, and complete daily kitchen work.
• Understand the impact of kitchen operations on the hotel's financial objectives and set policies to meet or exceed budget targets.
• Investigate and follow up on reports of staff incidents.
• Understand and implement company safety standards.
• Provide service that exceeds expectations, achieving guest satisfaction and loyalty.
• Manage daily operations, ensuring quality and standards, and meeting guest expectations.
• Communicate and collaborate with individuals to understand guest needs, providing guidance and feedback to improve service quality.
• Establish a positive example for guest relations.
• Emphasize guest satisfaction during departmental meetings and focus on continuous improvement.
• Delegate tasks to staff to provide superior guest service.
• Handle guest issues and complaints.
• Interact with guests and obtain feedback on product quality and service levels.
• Identify the development needs of others and coach, mentor, or otherwise help others in their professional development.
• Participate in menu training for kitchen staff, including ingredients, preparation methods, and unique flavors.
• Manage the progressive discipline process for staff.
• Participate in the staff performance appraisal process and provide feedback.
• Utilize all available on-the-job training tools for staff.
• Assist with interviewing and hiring team members.
• Provide information to supervisors, peers, and subordinates through various communication channels.
• Analyze information and evaluate results to choose the best solution and solve problems.
• Attend and participate in all relevant meetings.

Qualifications and Experience

• High School Diploma or GED; 4 years of experience in a kitchen, food and beverage, or related professional field.
• OR
• Associate's degree in Culinary Arts, Hospitality and Restaurant Management, or a related field from an accredited institution; 2 years of experience in a kitchen, food and beverage, or related professional field.

Required Skills

• Culinary Expertise
• Menu Development
• Procurement and Inventory Management
• Staff Leadership and Management
• Food Safety and Hygiene Standards
• Budget Management
• Guest Service Excellence
• Team Training and Development
• Communication and Interpersonal Skills
• Problem-Solving
• Financial Acumen
• Attention to Detail

Work Location and Details

This is a full-time, management position located at King Abdulaziz Road, Makkah, Saudi Arabia, 13700. The role is not remote. Le Méridien Hotels & Resorts is part of Marriott International, which is committed to creating a diverse and inclusive work environment and is an equal opportunity employer.