Customer Service Representative

Key Responsibilities

• Identify potential clients and new business opportunities in target markets.
• Conduct lead generation activities and follow up with prospective clients.
• Assist in preparing proposals, presentations, and sales documents.
• Maintain and update client databases and sales records using Microsoft Excel and Word.
• Prepare sales reports, follow-up reports, and basic performance summaries.
• Communicate professionally with clients in Arabic and English.
• Support senior business development and sales team members in meetings and presentations.
• Conduct basic market research and collect relevant business data.
• Work towards achieving individual and team sales targets.
• Preform any other duties as required by the line manager or the administration.

Role Description

The Patients Relations Specialist will be responsible for receptionist duties, customer service, operating and maintaining office equipment, and supporting office administration.

Role Requirements:

• Excellent interpersonal skills to communicate effectively with patients, guests, and team members.
• Experience in receptionist duties, such as answering phone calls, scheduling appointments, and greeting visitors.
• Strong customer service skills to ensure patient satisfaction and retention.
• Knowledge of office equipment and software, such Microsoft Office.
• Experience in supporting office administration, such as data entry, filing, and record-keeping.
• Bilingual in Arabic and English is preferable.
• Training in medical terminology and procedures is a plus.
• High school diploma or equivalent is required, while a bachelor's degree is preferred.