Customer Service Representative

Job Title — Customer Experience Executive
Location: Al Rawabi, Riyadh
Employment Type: Full-time
Working Hours: Some mornings/afternoons, mostly afternoons/evening shifts, and weekends

Role Summary

District Flowers is seeking a motivated and customer-focused Customer Experience Executive to support clients with their wholesale flower purchases. This role is central to ensuring a seamless customer journey, from flower selection to final packaging, while maintaining product quality and service excellence.

• Greet and assist walk-in customers and wholesale clients in the showroom
  
  

• Offer tailored recommendations on flower types, seasonal availability, and pairing options
  
  

• Handle and maintain flowers in a chiller room environment
  
  

• Clean, trim, and wrap flower bunches according to customer specifications
  
  

• Ensure proper labeling, bundling, and handling of flowers for client orders
  
  

• Guide customers through all District Checkout tools, including:
  
  

• Cashier Box POS system
  
  

• Self-Checkout Kiosk in the showroom
  
  

• Scan, Pay & Go QR code system inside the chiller room (MishiPay)
  
  

• Support invoicing, inventory tracking, and CRM entries as needed
  
  

• Coordinate with the sales and logistics team to fulfill daily orders
  
  

• Respond to customer inquiries via phone, WhatsApp, and email in a professional and timely manner
  
  

• Maintain the cleanliness and organization of the showroom and workstations
  
  

• Assist in regular social media content creation or on-camera presence if required

Qualifications:

• Saudi National (required, with full GOSI registration under District Flowers)
  
  

• Previous experience in customer service, retail, or admin roles (preferred)
  
  

• Passion for flowers, aesthetics, and customer satisfaction
  
  

• Ability to work independently and within a team
  
  

• Willingness to work in cool storage environments
  
  

• Strong interpersonal and communication skills (Arabic required, English a plus)
  
  

• Basic knowledge of floral types and handling (training will be provided)
  
  

Preferred Traits:

• Detail-oriented with an eye for presentation
  
  

• Comfortable being on camera for content, when needed
  
  

• Flexible to work on weekends or extended hours during high-demand periods
  
  

• Positive attitude, dependable, and proactive in solving customer concerns

If Interested, contact

Said Nader at s@******************** or 05********