Customer Service Supervisor📣 Job Ad

Role Overview: Join Asas Makeen as a Customer Services Supervisor to play a pivotal role in enhancing customer satisfaction and service quality. Our company fosters a culture of initiative, ensuring our clients receive exemplary service at every touchpoint. Key Responsibilities:

• Documenting and consolidating operational procedures related to customer service.
• Preparing and sending customer satisfaction surveys post interactions.
• Directly engaging with customers to ensure service quality.
• Acting as the voice of the customer within the company.
• Encouraging proactive customer service initiatives.
• Compiling detailed periodic reports regarding complaints and frequent issues.
• Providing maintenance links and official documents to customers with welcome or compensatory gifts.
• Clearly displaying customer service communication channels across digital platforms.
• Organizing a comprehensive and updated customer database.
• Prioritizing improvements in areas causing customer dissatisfaction.
• Installing customer satisfaction measurement devices at key sites.
• Linking employee performance assessments to customer satisfaction scores.
• Organizing training sessions for team members in after-sales services and sales outsourcing.
• Streamlining after-sales services to improve customer experience.
• Ensuring staff are professionally presented and behave appropriately when interacting with customers.
• Overseeing complaint resolution comprehensively, following up for satisfaction feedback.
• Engaging with customers who reconsider purchases and analyzing withdrawal reasons.
• Monitoring maintenance service quality and addressing any shortcomings.
• Continuously assessing the performance of after-sales services and team efficiency.
• Monitoring the call center performance and enhancing communication quality.
• Implementing initiatives to apologize and offering gifts to project neighbors.
• Following up with customers affected by emergencies, ensuring problem resolutions with appropriate compensations.
• Developing customer-centered programs and initiatives aligned with project plans.
• Monitoring the performance of sales specialists while enhancing their competencies.
• Performing any additional tasks related to the development of customer service and overall satisfaction improvement.

Qualifications:

• Minimum of 5 years experience in customer service with supervisory experience.
• Strong verbal and written communication skills.
• Data and report analysis capabilities.
• In-depth understanding of customer needs and experience improvement strategies.
• Familiarity with CRM systems.
• Proactive spirit and capability to work under pressure.
• Bachelor’s degree in Business Administration or a related field.

Join Bloom Landscape Arabia as a Senior Irrigation Engineer!
We are a full-service landscaping company known for our unique design, execute, and maintain philosophy. We specialize in providing comprehensive landscape services including irrigation systems.

Role Overview
This is a full-time, on-site position located in Riyadh. As a Senior Irrigation Engineer, you will play a crucial role in designing, planning, and managing irrigation systems for various projects. Your responsibilities will include:

• Overseeing the implementation of irrigation plans.
• Ensuring efficient water resource management.
• Conducting flood risk assessments.
• Designing stormwater drainage systems.
• Collaborating with project teams to achieve optimal irrigation solutions.

Qualifications
The ideal candidate will have:

• Expertise in flood risk and water resource management.
• Skills in stormwater and drainage systems design.
• Proven ability to design and manage efficient irrigation systems.
• Strong project management and organizational skills.
• Excellent communication and teamwork abilities.
• Bachelor's degree in Agriculture Engineering.
• 7 to 10 years of experience.
• Experience in hardscape is a plus.

We look forward to your application!

Join Our Team as a Technical Sales Engineer!

We’re hiring for a Technical Sales Engineer to support our rapid growth at ATLANTIS Contracting, a leading construction and interior fit-out company in Riyadh. Our emphasis is on high-performance systems including expansion joints, firestop solutions, and turnkey fit-out projects.

Role Overview:
As a Technical Sales Engineer, you will be instrumental in linking technical solutions to client needs at major construction sites and infrastructure projects.

Key Responsibilities:

• Handle technical sales activities and prepare proposals, submittals, and compliance documents.
• Conduct site inspections to ensure alignment with project specifications.
• Interpret project specifications for expansion joints and firestop systems.
• Assist with pricing proposals and technical documentation.

Required Qualifications:

• Bachelor’s degree in Mechanical, Civil, or Architectural Engineering.
• 24 years of experience in technical sales or site engineering within construction or architectural materials.
• Knowledge of expansion joint systems and firestop solutions is preferred.
• Proficiency in AutoCAD and Microsoft Office.
• Strong communication skills in both Arabic and English.

What We Offer:

• Competitive salary with performance incentives.
• Career growth in a dynamic environment.
• Exposure to prestigious projects across Saudi Arabia.