Customer Service Trainer - KSA Residence📣 Job Ad

About the Role

Abunayyan Holding is seeking a customer-focused and commercially driven Parts Sales & Service Representative (PSSR) to join their Aftermarket team. This role is integral to driving spare parts and service sales, supporting internal service operations, managing key customer accounts, and ensuring high levels of customer satisfaction. The PSSR serves as a critical link between customers, service teams, and parts operations, aiming to maximize aftermarket revenue while providing timely technical and commercial support. This position also involves contributing to the achievement of sales and profitability objectives within the Heavy Machinery, Construction Equipment, and Industrial Equipment sectors.

Key Responsibilities

• Promote and sell genuine spare parts, accessories, and aftermarket solutions to retail and internal customers.
• Ensure prompt and accurate fulfillment of parts orders while maintaining high levels of customer satisfaction.
• Identify opportunities for cross-selling and upselling spare parts, accessories, and service solutions.
• Provide technical assistance and product recommendations to customers and service personnel.
• Support the achievement of parts sales targets, revenue growth, and profitability objectives.
• Work closely with Service Technicians and Service Advisors to ensure timely availability of required parts and accessories.
• Process service-related parts requests efficiently to minimize equipment downtime.
• Assist service teams in identifying appropriate spare parts and technical solutions for maintenance and repair activities.
• Coordinate special orders, backorders, and urgent requirements while ensuring effective communication with all stakeholders.
• Notify service teams upon receipt of special-order or backordered items.
• Build and maintain strong relationships with retail customers, fleet owners, contractors, and key accounts.
• Conduct regular customer visits and follow-up activities to identify business opportunities and strengthen customer loyalty.
• Address customer inquiries, concerns, and complaints in a professional and timely manner.
• Deliver exceptional customer service and act as a trusted advisor on parts and service solutions.
• Collect customer feedback and market intelligence to improve service delivery and business performance.
• Support and guide the PSSR team in achieving sales objectives and closing business opportunities.
• Manage strategic and key customer accounts to drive long-term business growth.
• Assist in developing account plans and aftermarket sales strategies.
• Collaborate with management to identify opportunities for customer retention and market expansion.
• Prepare quotations, pricing proposals, and commercial offers in accordance with company policies.
• Ensure compliance with cash, credit, and payment processing procedures.
• Maintain accurate customer records, sales reports, and transaction documentation.
• Monitor customer purchasing trends and proactively identify opportunities to increase sales.

Qualifications and Requirements

• High School Diploma, Technical Diploma, or equivalent qualification.
• Additional technical certifications related to heavy equipment, machinery, or aftermarket services will be considered an advantage.
• A minimum of 3 years of experience in Spare Parts Sales, Aftermarket Services, Customer Service, or a related field.
• Experience within the Heavy Machinery, Construction Equipment, Industrial Equipment, Automotive, or Fleet Maintenance industries is preferred.
• A proven track record in customer relationship management and aftermarket sales.

Required Skills

• Proficiency in Inventory & Parts Management.
• Expertise in Aftermarket Sales Processes.
• Commitment to Customer Service Excellence.
• Strong Key Account Management capabilities.
• Skilled in Commercial Negotiation.
• Familiarity with CRM Systems & ERP Applications.
• Effective Parts Sales techniques.
• Excellent Customer Service skills.
• Proven Aftermarket Business Development abilities.
• Solid Technical Product Knowledge.

Work Location and Experience

This is a full-time position based in Riyadh, Saudi Arabia, within the SBU of Abunayyan Holding Company. The role requires 2-5 years of experience.

About the Role

Alstom, a global leader in transport networks, is seeking a full-time System CAD Operator to join their team in Riyadh, Saudi Arabia. This role is integral to supporting the system engineering team by producing and managing CAD drawings for railway wayside systems. You will collaborate with diverse teams, including civil work partners, design teams, and BIM managers, to ensure the seamless integration of subsystem equipment within infrastructure. This position offers an opportunity to apply technical expertise in a cutting-edge field and contribute to greener and smarter mobility solutions.

Key Responsibilities

• Producing and updating CAD drawings and occasionally BIM models based on engineering inputs and installation requirements.
• Analyzing design and installation drawings received from civil work partners to ensure compatibility and adherence to project specifications.
• Ensuring the proper integration of subsystem equipment within the overall infrastructure.
• Participating in internal design coordination activities, including clash detection and volume clearance verification to identify and resolve potential conflicts.
• Applying the BIM Execution Plan and CAD manual instructions diligently when producing drawings and reviewing models.
• Ensuring the proper use of the project Common Data Environment (CDE) and strict compliance with document codification rules.
• Supporting the civil interface and BIM manager in the preparation and verification of technical deliverables.
• Collaborating effectively with other modeling teams to ensure consistency between system and civil works models.

Qualifications and Requirements

• A degree in Engineering, Architecture, or a related field.
• A minimum of 5 years of experience in CAD design or a similar role.
• Experience or a strong understanding of railway systems, civil infrastructure, or related industries.
• Familiarity with BIM Execution Plans and CAD standards.
• Strong analytical and problem-solving skills to address design challenges effectively.
• Excellent communication and collaboration abilities to work effectively within a multidisciplinary team.

Required Skills

• Proficiency in CAD design and the creation of BIM models.
• Knowledge of railway systems and civil infrastructure.
• Expertise in using CAD software and BIM tools.
• Understanding of BIM Execution Plans and CAD standards.
• Strong analytical and problem-solving capabilities.
• Excellent communication and collaboration abilities.

Additional Information

This full-time role is based in Riyadh, Saudi Arabia. A certification in CAD or BIM software is considered a plus. This position offers a stable, challenging, and long-term career path with opportunities for growth and development within the rail industry. Alstom is an equal-opportunity employer committed to diversity and inclusion across all 63 countries of operation.

About the Role

Alstom, a global leader in smart and sustainable mobility, is seeking a full-time Telecom BIM Coordinator to join their team in Riyadh, Saudi Arabia. This role involves applying Building Information Modeling (BIM) coordination expertise within the rail industry. The position is focused on shaping how information and data are produced, maintained, and delivered throughout the project lifecycle, in collaboration with project teams.

In this role, you will be responsible for ensuring coordination across various systems and leading integration design through BIM processes. You will contribute to the development of mobility solutions by connecting cities and reducing carbon emissions. This is an opportunity to work within a continuously evolving industry, offering potential for growth and skill development.

Key Responsibilities

• Deliver project BIM processes, methodologies, and guidance for the collaborative production and delivery of data.
• Manage overall project modeling tactics and BIM output through all delivery stages.
• Direct the coordination across various systems.
• Lead integration design in BIM and built meetings, addressing geometrical clashes and required metadata.
• Ensure adherence to the delivery schedule for Civil Work design in BIM and subsystem installation design in BIM.
• Review submitted models for interferences and assess the quality of the level of detail.
• Assist the Design Civil Work Interface & BIM Manager in the management of design development.
• Support the checking of deliverables as part of the system technical validation.
• Work closely with teams across the business, including Civil Work Design, Subsystem Installation, and System Validation teams.

Qualifications and Requirements

• A degree in architecture, civil engineering, or an equivalent qualification.
• A minimum of 5 years of experience in BIM engineering or technical functions on projects.
• Proven experience in BIM coordination on large infrastructure or rail projects.
• Strong knowledge of BIM processes and digital model coordination.
• Ability to coordinate multiple technical disciplines and manage interfaces effectively.

Required Skills

• Proficiency in BIM coordination.
• Experience with BIM coordination tools including Autodesk Navisworks, Autodesk Revit, and Civil 3D.
• Familiarity with collaborative environments such as ProjectWise.
• Excellent communication and coordination skills.

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. Alstom is an equal-opportunity employer committed to creating an inclusive workplace across the 63 countries it operates in. The company offers a career path with opportunities to work with new security standards for rail signalling, collaborate with transverse teams, and contribute to projects. Employees benefit from a flexible and inclusive working environment, opportunities for career progression, investment in development through learning programs, and a reward package. Progression towards roles such as BIM Manager or Design Manager is possible.