Customer Success Manager BytePlus (GenAI & SaaS) (Third Party Associate)📣 Job Ad

About the Role

BytePlus, the enterprise technology division of ByteDance, is seeking a Customer Success Manager to join its team in Riyadh. This is a full-time, third-party associate position. The role involves supporting enterprise clients with BytePlus solutions, focusing on technical guidance and project delivery.

Role Context

BytePlus is dedicated to developing innovative technologies and products to support business growth. As a Customer Success Manager, you will be instrumental in ensuring clients maximize the value of BytePlus solutions by serving as a key technical liaison and advisor post-sales.

Key Responsibilities

• Act as the primary technical point of contact for enterprise accounts, building relationships with stakeholders to align BytePlus solutions with business objectives.
• Provide expert technical guidance post-sales, understanding client scenarios to share product application best practices.
• Lead project delivery for cloud migration, deployment, and expansion initiatives, coordinating with customers for timely completion and ongoing support.
• Serve as the lead liaison for technical issues and escalations, proactively identifying solutions for evolving customer needs.
• Contribute to thought leadership in Cloud, AI, and ML technologies through technical documentation and internal best practices development.

Qualifications and Requirements

• Bachelor’s degree or higher.
• Minimum of 3 years in technical customer-facing roles such as Technical Account Manager, Cloud Solution Architect, CSM, or Technical Project Manager.
• Deep expertise in cloud or AI product suites from major global cloud providers (*, AWS, Azure, Google Cloud).
• Proven ability to collaborate effectively, set clear goals, drive successful delivery, and foster positive team dynamics.

Preferred Experience

• Experience collaborating with Digital Native Businesses (DNBs), ISVs, and Systems Integrators (SIs) in E-commerce, Media, Gaming, or Education sectors.
• Demonstrated success in managing large-scale migration and deployment projects within enterprise software or cloud environments.

Employment Details

This is a full-time position based in Riyadh. Please note that this role is managed by a third-party agency, and the successful candidate will be employed by that agency, not by ByteDance. All contractual terms, including payroll and benefits, will be handled by the third-party agency.