Customer Technical Support📣 Job Ad

About the Role

Nesma Infrastructure & Technology is seeking a Document Controller to join its team in Riyadh, Saudi Arabia. This role is essential for managing project documentation, ensuring all records are accurate, up-to-date, and readily accessible to the project team. The Document Controller will play a key part in maintaining the integrity and efficiency of project operations.

Key Responsibilities

• Manage and maintain all project documentation, including contracts, drawings, and specifications.
• Ensure all project documents are filed, cataloged, and archived according to established procedures.
• Coordinate with various project teams to gather, review, and distribute documentation in a timely manner.
• Implement and enforce document control procedures and best practices throughout all project phases.
• Assist in the preparation of project reports and presentations by organizing relevant documentation.

Qualifications and Requirements

• Bachelor's degree in a relevant field.

Required Skills

• Strong organizational skills and exceptional attention to detail are essential for managing complex documentation systems.
• Proficiency in using document management software and relevant digital tools.
• Excellent communication skills, both written and verbal, to facilitate clear and effective information exchange with project stakeholders.

Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. The ideal candidate will have between 2 to 5 years of experience in a document control role.

About the Role

Abunayyan Holding is seeking an Operations Contracts In-Charge to join their team in Riyadh, Saudi Arabia. This full-time position requires a proactive and detail-oriented professional experienced in contract administration, operations coordination, and stakeholder management to ensure the effective execution of operational contracts and service delivery.

Key Responsibilities

• Monitor and manage operational contracts to ensure strict compliance with all contractual obligations.
• Coordinate effectively with operations teams to facilitate seamless contract execution and optimal service delivery.
• Maintain a meticulous track of contract deadlines, renewal dates, and all associated documentation.
• Prepare comprehensive operational and contract performance reports for management review.
• Liaise professionally with clients, vendors, and internal departments on all contract-related matters.
• Support the preparation and review of contracts and any subsequent amendments.
• Maintain accurate and organized records of contracts, approvals, and all relevant communications.
• Identify potential operational risks and escalate issues promptly to the appropriate stakeholders when necessary.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Operations Management, or a closely related field.
• A minimum of 3 to 5 years of progressive experience in operations or contracts administration.
• Demonstrated strong understanding of contract management processes and best practices.
• Proficiency in Microsoft Office Suite and various reporting tools.
• Excellent coordination, communication, and organizational skills are essential.

Required Skills

• Contract Management
• Problem Solving
• Time Management
• Analytical & Reporting Skills
• Team Collaboration
• Operational Awareness
• Contract Administration
• Operations Coordination
• Stakeholder Management
• Proficiency in Microsoft Office and reporting tools
• Strong coordination, communication, and organizational abilities

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience. Abunayyan Holding is the employing company.

About the Role

SAP is seeking a highly experienced and visionary (Chief) Product Expert AI for the KSA region, based in Riyadh. This role is part of the Forward Deployed Engineering team, focused on proving and deploying AI at scale within complex enterprise environments. The position involves shaping the future of AI integration with SAP's ERP systems, moving from theoretical concepts to practical, impactful solutions. This opportunity is suited for individuals who thrive in a fast-paced environment, possess a blend of technical depth and business acumen, and are driven to build industry-defining AI products.

At SAP, the company fosters a culture of continuous learning, well-being, and belonging, empowering employees to contribute their best. This role offers autonomy in making significant architectural decisions and leverages the resources of a global leader to drive innovation. The position directly influences how AI addresses critical business challenges for SAP's enterprise customers, particularly within the Retail and Manufacturing sectors.

Key Responsibilities

• Design and architect various LLM architectures, including RAG, MCP, and hybrid models.
• Select appropriate ML algorithms based on specific business problems.
• Prototype AI solutions, demonstrating a strong understanding of data vectorization and feature design.
• Collaborate with SAP's external customers, specifically in Retail and Manufacturing, to conduct workshops and define AI use cases.
• Develop Product Requirements Documents (PRDs) to clearly communicate needs to engineering teams.
• Leverage AI to address pressing business challenges for enterprise customers.
• Utilize AI Studios to rapidly create prototype solutions for both neural networks and Agentic AI use cases.
• Partner with leadership, customers, and prospects to identify opportunities for AI to deliver value at scale across multiple SAP customers, building end-to-end AI-driven processes.
• Define and track key business metrics to demonstrate the impact of AI solutions.
• Collaborate with engineering, development, UX designers, and Go-To-Market teams to accelerate product delivery.
• Develop customer-facing multi-modal Generative AI demos tailored to specific use cases, documenting scripts and setup environments for partners and solution architects.
• Conduct hands-on market research to validate requirements and ensure the development of solutions that meet real customer needs and market opportunities.
• Document knowledge and guide others through targeted training for partners, Solution Architects, and internal stakeholders, writing blogs, and problem-solving with customers.

Qualifications and Requirements

• 10+ years of product management expertise with a proven track record of shipping products.
• 3+ years of hands-on experience building and scaling generative AI models.
• Experience in building conversational tools and chatbots.
• Experience working directly with customers and building strong, long-term relationships.
• Strong time-management and organization skills to coordinate multiple initiatives, priorities, and implementations of new technology and products within complex projects.
• Strong analytical and problem-solving skills.
• Experience successfully partnering with Data Science teams.
• A passion for direct customer engagement, from requirements gathering to delivering demos and providing sales support.
• Experience working with and guiding product and engineering teams distributed globally.
• Fluent professional proficiency in English (both written and spoken) is mandatory.
• Proficiency in Arabic is a plus.

Required Skills

• LLM architecture design (RAG, MCP, hybrid models)
• Machine Learning algorithms
• AI solution prototyping
• Data vectorization and feature design
• AI use case definition
• Product Requirements Documents (PRDs)
• AI Studios
• Neural networks
• Agentic AI
• Generative AI
• Multi-modal Generative AI demo development
• Market research
• Product Management
• Generative AI model development
• Conversational tools and chatbots
• Time management and organization
• Analytical and problem-solving skills
• Collaboration with Data Science teams
• Customer engagement
• Working with product and engineering teams
• Understanding of ERP systems

Work Environment and Details

This is a full-time, regular position based in Riyadh, Saudi Arabia. The role is classified as Professional Career Status. Expected travel for this position is between 0% and 10%.