Customer Technical Support📣 Job Ad

About the Role

KAFAAT Recruitment is seeking a Customer Technical Support professional on behalf of one of their clients in Riyadh, Saudi Arabia. This role is essential for providing expert technical assistance and product support to customers using the company's ink products. The primary focus will be on troubleshooting technical issues, optimizing product performance, and ensuring customer satisfaction, with a specific emphasis on water-based and solvent-based ink manufacturing environments. This full-time position involves direct customer engagement and collaboration with internal teams to deliver solutions and enhance product application.

Key Responsibilities

• Provide comprehensive technical support to customers regarding the application, performance, and troubleshooting of ink products.
• Respond promptly and effectively to customer inquiries concerning product specifications, usage guidelines, and technical challenges.
• Assist customers in resolving issues to ensure optimal ink performance and minimize production downtime.
• Conduct on-site or remote technical support, product trials, and demonstrations as required by customer needs.
• Collaborate closely with Sales, Research & Development (R&D), and Production teams to address customer needs and integrate feedback into product development and support strategies.
• Prepare detailed technical reports, conduct root cause analyses for issues, and recommend corrective actions.
• Support customers throughout product implementation, testing, and qualification phases.
• Maintain accurate and organized records of all customer interactions, reported issues, and implemented solutions.
• Contribute to continuous improvement initiatives by leveraging customer feedback and field experience.

Qualifications and Requirements

• Bachelor's degree in Chemistry, Chemical Engineering, Printing Technology, or a closely related scientific or engineering field.
• A minimum of 5 years of hands-on experience in a similar technical support role, preferably within the ink or printing industry.
• Proven experience providing technical support for both water-based and solvent-based inks in an industrial manufacturing setting.
• Strong knowledge of ink formulations, various printing processes, and application techniques relevant to industrial manufacturing.
• Excellent problem-solving and analytical skills to effectively diagnose and resolve complex technical issues.
• Strong communication and customer-facing skills, with the ability to build rapport and clearly convey technical information.

Required Skills

• Proficiency in technical troubleshooting and customer support methodologies.
• In-depth understanding of ink manufacturing processes and industrial printing operations.
• Ability to work independently and manage multiple customer cases concurrently.
• Excellent documentation and reporting skills for clear and concise communication of technical findings.
• A team-oriented approach with a strong customer-focused mindset.

Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. The required experience for this role is between 5-10 years.