Direct Sales Senior Account Officer Account Management

About the Role

Elm Company is seeking a Senior Account Officer to join their team in Riyadh, Saudi Arabia. This full-time role is essential for supporting sales and account management activities, contributing to sales execution, market opportunity analysis, and client relationship management. The Senior Account Officer will coordinate with internal teams to support business growth and ensure sales-related activities align with Elm’s policies and business priorities.

Key Responsibilities

• Analyze and execute sales strategies to increase market share and support business growth.
• Review sales performance information and assist in preparing sales management reports, providing regular analysis and recommendations.
• Monitor assigned sales activities and track progress against agreed targets.
• Analyze sales trends, client activity, and market inputs to identify areas for improvement and support management insights for sales planning.
• Contribute to developing long-term sales partnership strategies and assess partner capabilities to improve partnership value.
• Study the market to identify new business opportunities, collecting and analyzing information on customer needs, competitors, and business trends.
• Collaborate with Business Development teams to build business cases and proposals, providing sales inputs, client information, and market insights.
• Maintain client relationships, manage expectations, and coordinate with clients to understand requirements and resolve issues.
• Contribute to updating the Customer Relationship Management (CRM) system with accurate client and opportunity information.
• Ensure sales activities, client updates, and follow-up actions are properly documented and communicated.

Qualifications and Experience

• Academic Qualifications: Bachelor’s degree in Business Administration, Marketing, Sales, Management, Information Technology, or a related field. Professional certifications in sales, account management, customer relationship management, or business development are preferred.
• Experience: 2-4 years of relevant experience in sales, account management, client relationship management, business development support, or a related field.
• Skills: Experience in sales reporting, client communication, CRM updates, market analysis, proposal support, and account follow-up activities.

Compliance and Security

• Adhere to all relevant departmental policies, processes, standard operating procedures, and instructions.
• Comply with all relevant safety, quality, and environmental management policies, procedures, and controls.
• Ensure compliance with all relevant information security practices and standards to maintain data integrity and confidentiality.