Director Asset Application Operations📣 Job Ad

Director, Asset Application Operations at Qiddiya

Qiddiya is seeking a Director - Asset Application Operations to join its team in Riyadh, Riyadh Province. This full-time role requires over 10 years of experience and is central to managing the operational integrity and continuous availability of critical asset and park applications across the Qiddiya portfolio.

Role Overview and Operational Scope

The Director will oversee the operations, configuration, governance, and availability of essential applications, including Vista and VGS ticketing and point-of-sale platforms, Maximo, ERD/Yardi, and all park- and complex-related applications. This position ensures system availability, data accuracy, revenue integrity, and strict compliance with safety, leasing, and PCI DSS standards. The scope covers ticketing, guest-facing, maintenance, leasing, and QHSE application operations, crucial for maintaining guest experience continuity, asset reliability, lifecycle visibility, and operational integration across Qiddiya's diverse venues, including parks, sports, and entertainment complexes.

Key Responsibilities

• Manage daily operations of Vista and VGS ticketing, admission, and point-of-sale platforms across Qiddiya entertainment venues.
• Govern product, pricing, capacity, promotions, and season-pass configurations through controlled change management.
• Ensure integration between ticketing, POS, access control, CRM, payment gateways, and ERP systems.
• Oversee daily reconciliation of ticketing and POS revenue with Finance, and ensure PCI DSS compliance for payment processing.
• Lead operational readiness for peak days, major events, and degraded modes, including load testing and command center support.
• Manage Maximo and ERD/Yardi environments, validating work orders, preventive maintenance schedules, asset hierarchies, tenant information, and lease transactions.
• Maintain standardized master data for assets, locations, tenants, and contracts.
• Manage release calendars and outage windows to minimize operational disruption.
• Oversee operations of all park and complex applications, including F&B and retail POS, access control, RFID/cashless systems, lockers, virtual queuing, ride operations, and guest mobile applications.
• Maintain the application portfolio, support model, and venue-specific SLAs.
• Coordinate major incident management and event-day operational support with Park Operations.
• Ensure application readiness for seasonal operations, new attractions, and venue openings through onboarding, integration testing, and hypercare.
• Ensure QHSE checklists, incident records, and corrective actions are maintained within applications.
• Prepare and maintain audit-ready documentation, including SOPs, operational controls, and supporting evidence.
• Monitor statutory inspections, certifications, renewals, and compliance dashboards.
• Collaborate with Safety and Engineering teams to enhance workflows and compliance processes.
• Monitor KPIs and dashboards for asset downtime, maintenance backlog, lease performance, revenue reconciliation, and SLA compliance.
• Maintain application governance controls, including access, change, and data quality management.
• Ensure operational documentation, knowledge bases, and support procedures remain current.
• Manage vendor support queues, prioritizing issues based on business criticality, and monitor vendor SLAs.
• Deliver user training and operational guidance for inspections, work orders, lease amendments, and renewals.
• Manage UAT planning, execution, approvals, and release readiness.

Qualifications and Experience

• A minimum of 10 years of relevant experience in application operations or a similar field.
• ITIL certification or equivalent is required.
• Demonstrated knowledge of integrations across ticketing, access control, CRM, ERP, and payment systems.
• Proficiency in PCI DSS, revenue reconciliation, and audit compliance.
• Experience managing major incidents, 24/7 operations, and event readiness.
• Experience with QHSE processes, vendor management, and SLA governance.
• Experience within the entertainment, theme park, or real estate industry is preferred.

Company Context

Qiddiya is developing a dynamic destination that will offer diverse entertainment, sports, and cultural experiences. This role operates within a fast-paced environment, supporting critical applications that underpin guest experiences and operational efficiency across a wide range of venues and attractions.

Application Information

This is a full-time position based in Riyadh, Saudi Arabia. Salary details will be discussed during the interview process.