Duty Manager (East/South East Asia)📣 Job Ad

About the Role

Riyadh Air (RX), headquartered in Riyadh, is a new national airline focused on transforming Saudi Arabia into a global aviation and trade hub. Operating as a digitally native airline, Riyadh Air aims to connect the Kingdom to over 100 destinations.

We are seeking a dynamic and experienced Duty Manager to oversee airport operations. This role is responsible for coordinating all ground handling activities during a shift to ensure safe, on-time, and efficient flight turnarounds. As the senior operational representative on duty, the Duty Manager will ensure compliance with regulatory requirements, airline standards, and customer service expectations. This position involves leading the operational team, liaising with stakeholders, and providing real-time solutions to operational challenges and service recovery situations. The mandate includes ensuring all passenger and aircraft handling activities adhere to safety and security standards, while also contributing insights for operational enhancement.

Key Responsibilities

• Oversee and coordinate all aspects of ground handling activities during your shift to ensure safe, on-time, and efficient flight turnarounds.
• Act as the senior operational representative on duty, ensuring compliance with regulatory requirements, airline standards, and customer service expectations.
• Lead the operational team and provide guidance and support.
• Liaise effectively with internal and external stakeholders to ensure seamless operations.
• Provide real-time solutions to operational challenges, disruptions, and service recovery situations.
• Serve as the primary liaison between airport service providers and airport users.
• Ensure all passenger and aircraft handling activities comply with established safety and security standards.
• Provide insights and recommendations for enhancing the efficiency and effectiveness of daily operations.

Qualifications and Requirements

• Degree qualified.
• Minimum of 5 years of experience in Aviation Ground Operations.
• Demonstrated knowledge and understanding of Departure Control Systems (DCS).
• Proficiency in weight and balance procedures.
• Experience with ramp handling operations.
• Understanding of dangerous goods regulations.
• Knowledge of industry regulations and safety standards.
• Familiarity with ground operations best practices.

Required Skills

• Ground Handling
• DCS (Departure Control Systems)
• Weight and Balance
• Ramp Handling
• Dangerous Goods Regulations
• Industry Regulations
• Safety Standards
• Ground Operations Best Practices
• Leadership
• Problem-Solving
• Customer Service

Additional Information

The Duty Manager position is based in Riyadh, Riyadh Region, and is a full-time role. Experience required is between 5-10 years. Professional certification in Aviation, Airport Operations, or Management (*, IATA, ICAO, or ACI) is highly desirable.