Dynamics CRM Functional (CE) Manager📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
Accenture Middle East is seeking a Dynamics CRM Functional (CE) Manager to join our team in Riyadh, Saudi Arabia. This role serves as a key liaison between business stakeholders and technical teams, focusing on the design, configuration, and delivery of Dynamics 365 Customer Engagement (CE) solutions. The position involves managing the full lifecycle of solution development, from initial requirements gathering and functional design through to testing, ensuring alignment with business processes and adherence to Microsoft best practices. The primary objective is to deliver innovative solutions that provide significant business value to clients.
Key Responsibilities
- Facilitate workshops and meetings with stakeholders to capture and document business requirements.
- Conduct fit-gap analysis and develop detailed functional specifications for Dynamics 365 CE solutions.
- Design Dynamics 365 CE solutions with a focus on configuration and minimal customization.
- Configure core Dynamics 365 CE components, including entities, forms, views, dashboards, workflows, and business rules.
- Prototype and validate business processes to ensure alignment with client needs.
- Lead the implementation of Dynamics 365 CE modules such as Sales, Customer Service, Marketing, and Field Service.
- Develop and execute comprehensive test plans to ensure solutions meet business and functional requirements.
- Deliver end-user training sessions and create user-friendly guides.
- Maintain documentation for implemented solutions to facilitate knowledge transfer.
- Provide post-go-live support to address client queries and ensure smooth operational transitions.
- Recommend opportunities for continuous improvement to optimize business processes and solution performance.
- Advise clients on leveraging the Power Platform and Microsoft CoPilot for innovation and improved business outcomes.
Qualifications and Experience
- Proven experience in Dynamics 365 CE implementation, configuration, and functional consulting.
- Strong expertise in leading requirement gathering, fit-gap analysis, and solution design workshops.
- Hands-on experience with Dynamics 365 CE modules including Sales, Customer Service, Marketing, and Field Service.
- Demonstrated leadership capabilities in managing projects and teams.
- Excellent stakeholder management skills.
- A deep understanding of aligning business processes with technology solutions.
- Commitment to adhering to Microsoft best practices in solution design and implementation.
Required Skills
- Dynamics 365 Customer Engagement (CE)
- Requirement Gathering
- Fit-Gap Analysis
- Solution Design
- Functional Testing
- Dynamics 365 CE Configuration (Entities, Forms, Views, Dashboards, Workflows, Business Rules)
- Dynamics 365 Sales
- Dynamics 365 Customer Service
- Dynamics 365 Marketing
- Dynamics 365 Field Service
- Test Plans Development
- End-user Training Delivery
- User Guides Creation
- Documentation Maintenance
- Post-go-live Support
- Continuous Improvement Recommendations
- Power Platform (Power Automate, Power Apps, Power BI)
- Microsoft CoPilot
Additional Information
This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of experience. Preferred certifications include Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230), Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate (MB-210), Microsoft Certified: Power Platform Functional Consultant Associate (PL-200), Microsoft Certified: Power Platform Solution Architect Expert (PL-600), and Microsoft Certified: Azure Fundamentals (AZ-900).
Requirements
- Requires 5-10 Years experience
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