
eCommerce Manager

Salary | ![]() | |
Contract Type | Full-time | |
Workplace type | Remote | |
Location | Riyadh |
■■ Key Responsibilities:
1. E-commerce Store Management
• Update product listings (images, pricing, descriptions, stock).
• Monitor order fulfillment from purchase to delivery.
• Coordinate with logistics or operations to resolve fulfillment issues.
2. Performance Monitoring
• Track store KPIs such as conversion rate, traffic, and cart abandonment.
• Prepare weekly and monthly performance reports.
• Use analytics tools like Google Analytics or store dashboards to evaluate results.
3. Customer Interaction
• Resolve complaints efficiently and ensure high customer satisfaction.
• Collect and analyze customer feedback to improve product and service quality.
4. Promotional Campaign Management
• Plan and schedule offers and discounts based on seasonality and product performance.
• Coordinate with the marketing team to launch promotional campaigns.
• Track the performance of each campaign (ROI, engagement, resulting sales).
5. User Experience Optimization
• Suggest improvements to product pages or the purchasing journey to increase sales.
• Conduct test purchases to identify friction points and provide recommendations.
6. Cross-Team Collaboration
• Work closely with design, content, operations, and customer support teams.
• Participate in regular internal meetings to improve store performance.
Requirements
- GOSI Registration Required or Sponsorship Transfer
- Requires 2-5 Years experience
- Intermediate in English
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