eCommerce Manager

■■ Key Responsibilities:

1. E-commerce Store Management

• Update product listings (images, pricing, descriptions, stock).

• Monitor order fulfillment from purchase to delivery.

• Coordinate with logistics or operations to resolve fulfillment issues.

2. Performance Monitoring

• Track store KPIs such as conversion rate, traffic, and cart abandonment.

• Prepare weekly and monthly performance reports.

• Use analytics tools like Google Analytics or store dashboards to evaluate results.

3. Customer Interaction

• Resolve complaints efficiently and ensure high customer satisfaction.

• Collect and analyze customer feedback to improve product and service quality.

4. Promotional Campaign Management

• Plan and schedule offers and discounts based on seasonality and product performance.

• Coordinate with the marketing team to launch promotional campaigns.

• Track the performance of each campaign (ROI, engagement, resulting sales).

5. User Experience Optimization

• Suggest improvements to product pages or the purchasing journey to increase sales.

• Conduct test purchases to identify friction points and provide recommendations.

6. Cross-Team Collaboration

• Work closely with design, content, operations, and customer support teams.

• Participate in regular internal meetings to improve store performance.