End User Support Specialist📣 Job Ad

20 days ago

	Contract Type	Seasonal
	Workplace type	Remote
	Location	Riyadh

Job Description

About the Role

Sharp Brains is seeking a dedicated End User Support Specialist to join our team in Riyadh, Saudi Arabia. This contract position is crucial for ensuring the seamless operation of our end-user technology environment. The ideal candidate will possess a strong technical aptitude and a commitment to providing exceptional support to our workforce.

Key Responsibilities

Provide end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
Manage IMAC (Install, Move, Add, Change) activities and perform break/fix tasks for end-user devices.
Oversee the full lifecycle of desktop devices, encompassing configuration, patching, OS imaging, and vendor-based hardware replacements.
Utilize tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
Administer approved software installations, updates, and security patching in accordance with IT policies.
Deliver remote and deskside support using EUC tools and support applications including MS Office, Outlook, and VPN clients.
Ensure compliance with security protocols, monitor antivirus status, and enforce desktop policies.
Offer VIP support and serve as the primary onsite contact during critical escalations or outages.
Support printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
Assist with Active Directory tasks, basic user account management, and provide smart hands support.
Maintain comprehensive documentation of incident resolutions, hardware inventory, and technical guides for internal reference.
Demonstrate familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
Adhere to ITIL practices for incident, problem, and service request management within corporate environments.

Qualifications and Experience

Proven experience in providing comprehensive end-user technical support.
Proficiency in troubleshooting hardware, software, and network connectivity issues for desktop and laptop systems.
Experience with IMAC activities and break/fix tasks.
Familiarity with managing the lifecycle of desktop devices, including configuration, patching, OS imaging, and hardware replacements.
Demonstrated experience with SCCM, Intune, and ServiceNow for asset management and ticket resolution.
Ability to administer software installations, updates, and security patching.
Experience providing remote and deskside support for end-user applications.
Knowledge of security protocols, antivirus monitoring, and desktop policy enforcement.
Experience in providing VIP support and acting as a primary onsite contact.
Skills in supporting printers, scanners, and peripheral devices.
Basic understanding of Active Directory tasks and user account management.
Experience in maintaining technical documentation and hardware inventory.
Familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
Understanding and application of ITIL practices for incident, problem, and service request management.
Strong communication and problem-solving skills.
5-10 years of relevant experience is required.