End User Support Specialist📣 Job Ad

About the Role

Maaden, established in 1997, is a rapidly growing mining company and the largest multi-commodity mining and metals entity in the Middle East. We are seeking a Lead Specialist, Data Lakehouse II to contribute to our ambitious growth and play a pivotal role in shaping the future of mining in the Kingdom. This role is responsible for delivering, operating, and optimizing lakehouse platform capabilities to support scalable ingestion, storage, processing, and governed consumption of enterprise data, enabling reliable analytics and reporting.

Key Responsibilities

• Implement and enhance lakehouse architecture patterns, including ingestion, raw/curated layers, and data products, ensuring scalability, maintainability, and reuse.
• Optimize the performance of compute and storage resources through effective partitioning, file formats, indexing, caching, and workload management to meet Service Level Agreements (SLAs) for priority use cases.
• Embed governance-by-design principles by integrating security, access controls, classification handling, and auditability into platform patterns.
• Support ingestion and transformation pipelines by providing platform guidance on orchestration, reliability patterns, and error handling.
• Define and maintain operational monitoring, including health checks, pipeline observability, capacity, and costs, and drive improvements in incident and problem management.
• Collaborate with data modeling and governance teams to ensure metadata, lineage, and data quality controls are systematically applied to lakehouse assets.
• Provide technical leadership to specialists and vendors, conduct design reviews, and enforce platform standards across all delivery initiatives.
• Contribute to the platform roadmap and continuous improvement by evaluating new features and recommending adoption aligned with enterprise needs.

Qualifications and Experience

• Bachelor’s degree in Computer Science, Data Engineering, Information Systems, or a related field.
• 7 to 10 years of experience in data engineering and modern data platforms, with hands-on experience in lakehouse technologies.
• Proven experience operating production platforms with responsibilities for reliability, security, and cost optimization.

Required Skills

• Hands-on experience with lakehouse architectures, data processing engines, and cloud storage/compute optimization.
• Strong understanding of data governance, security, and access control requirements as applied to data platforms.
• Proficiency in operational excellence, including monitoring, incident management, root-cause analysis, and continuous improvement methodologies.
• Ability to create effective reference architectures and provide strong support to multiple delivery teams.
• Excellent communication and stakeholder management skills across engineering, governance, and data consumer teams.

Work Location and Type

This full-time position is based in Riyadh, Saudi Arabia.

About the Role

NeoStats Analytics, a data and analytics firm established in 2022, is seeking a Cards Portfolio Management Specialist to join their team in Riyadh, Saudi Arabia. The company focuses on transforming clients into data-driven organizations through end-to-end data and analytics services. This role will provide strategic advisory and execution support for card portfolio optimization initiatives, with a focus on key performance indicators such as engagement, spend, and authorization rates. The primary objective is to drive growth in card activation, customer engagement, utilization, and balance build through strategic planning, campaign execution, and the leveraging of data analytics, merchant partnerships, and lifecycle management tools.

This is a 12-month contract position, potentially extendable, requiring an onsite presence in Riyadh. The role requires 8-10 years of experience in a relevant field.

Key Responsibilities

• Analyze portfolio trends and develop strategic initiatives to enhance card activation, usage, and retention.
• Support the development and implementation of strategies to grow the credit card portfolio in alignment with business targets.
• Drive customer engagement and balance build through end-to-end management of campaigns across various channels to increase spends and balances.
• Contribute to the credit card instalment plans strategy, including the design of payment plans, implementation of effective sales strategies, and revenue optimization.
• Design and implement lifecycle campaigns and customer engagement programs, managing campaign execution and customer communication.
• Collaborate with internal stakeholders and external partners to ensure the seamless execution of campaigns and offers.
• Optimize portfolio performance through advanced segmentation, targeting, and offer personalization techniques.
• Provide execution support for campaign rollout, including tracking and comprehensive reporting.
• Liaise with internal and external stakeholders to ensure alignment on campaign objectives and key performance indicators (KPIs).
• Ensure adherence to internal approval processes and regulatory requirements.
• Assist in managing the financial performance of the credit card portfolio, including developing financial forecasts and budgets, monitoring performance against targets, and identifying opportunities to mitigate headwinds.
• Drive improvements in plastic activation rate, spend activation rate, and spend per card.
• Enhance card utilization, engagement rate per card (ENR/card), and instalment sales.
• Manage credit limit increase and decrease activities for cardholders.
• Execute data-driven portfolio campaigns, analyzing pre-campaign and post-campaign results.
• Monitor and improve customer engagement and activation metrics.
• Develop new partnerships to add value for cardholders.
• Contribute to portfolio growth and retention rates.
• Ensure timely execution of planned initiatives.

Qualifications and Requirements

• Mandatory experience in Cards Cross-border payments, e-commerce, and merchant partnerships.
• Mandatory experience in Campaign execution, customer segmentation, and performance analytics.
• 8-10 years of experience in banking, payments, or consulting, with a specific focus on credit card portfolio optimization, digital engagement, and card product management. Regional experience is preferred.
• A Bachelor's degree or equivalent qualification is required; an advanced degree or MBA is preferred.
• Knowledge of Cards P&L, Revenue, Loyalty programs, and campaign management will be a significant advantage.
• Fluent English is required; Arabic fluency is preferred.
• Comfortable with significant client interaction and possess a strong interest in building relationships.
• Proven track record in campaign execution, customer segmentation, and performance analytics.
• Advanced proficiency in Microsoft Word, Excel, and PowerPoint is required; knowledge of Project Management tools is preferred.

Required Skills

• Cards Cross-border payments, e-commerce, and merchant partnerships
• Campaign execution, customer segmentation, and performance analytics
• Credit card portfolio optimization, digital engagement, and card product management
• Cards P&L, Revenue, Loyalty programs, and campaign management
• Client interaction and relationship building
• Microsoft Word, Excel, and PowerPoint proficiency
• Project Management tools knowledge
• Results-oriented with a strong drive for achieving targets and KPIs
• Creative and innovative thinking with a passion for developing new solutions
• Team player with strong leadership and project management skills
• Customer-centric mindset focused on delivering exceptional service and value
• Cards Portfolio Management
• Customer lifecycle management
• Spend and balance build campaign management

Work Environment

This is a contract position with a term of 12 months, potentially extendable. The role requires an onsite presence in Riyadh, Saudi Arabia. NeoStats operates as a contemporary Data & Analytics firm.

About the Role

Accenture Middle East is seeking an Identity Management Consultant - SME to join our team in Riyadh, Saudi Arabia. This full-time position is focused on advising clients and implementing robust Identity Governance and Administration (IGA) and Identity and Access Management (IAM) solutions. The role is key in shaping clients' security posture through the definition of strategies, architectures, and implementation plans that align with their business objectives and security policies.

Role Context and Responsibilities

As a Subject Matter Expert (SME), you will guide clients through identity management complexities, ensuring efficient deployment, roll-out, and transition of new IAM features and platforms. Your expertise will serve as a bridge between technical IAM teams and business stakeholders, ensuring evolving requirements are captured and integrated into the IAM program roadmap. Key responsibilities include:

• Collaborating with clients to gather and analyze requirements for Identity Governance and Administration solutions.
• Developing policies, processes, and frameworks related to identity and access management, including identity lifecycle management, access requests, and permission auditing.
• Conducting comprehensive assessments of clients' existing IAM processes, systems, and controls to identify areas for improvement.
• Developing strategic Identity and Access Management strategies, architectures, and implementation plans with clients.
• Defining technical and business requirements for identity and access management solutions.
• Advising on the implementation of new IAM features tailored to specific client environments.
• Establishing and maintaining strong links between the IAM team and business stakeholders, capturing evolving requirements and communicating the IAM program roadmap.
• Focusing on the efficient deployment, roll-out, and transition of new features and versions of the IAM platform.
• Configuring and customizing IGA and Access Management platforms to align with clients' business processes and security policies.
• Developing and implementing access control policies, roles, and entitlements to ensure appropriate levels of access across systems and applications.
• Providing guidance and expertise on best practices for identity lifecycle management, access certification, role-based access control, and compliance reporting.
• Collaborating with cross-functional teams, including security, IT, and compliance, to integrate IGA solutions into clients' environments.
• Providing training and support to clients' teams to facilitate adoption and ongoing management of IGA solutions.
• Interacting with vendors and service providers to address contractual agreements related to the IAM platform.
• Preparing updates and reports for management.

Qualifications and Experience

Candidates should possess a proven track record with a minimum of 4 years of experience in IT services and information security. A minimum of 2 years of this experience must be specifically focused on identity and access management. Prior consulting experience and strong customer-facing skills are highly desirable.

• Minimum 4 years of experience in IT services and information security.
• Minimum 2 years of experience in identity and access management.
• Prior consulting experience is highly desirable.
• Excellent customer-facing skills are highly desirable.

Required Skills and Technical Expertise

The role requires a strong understanding of various identity and access management concepts and technologies. Familiarity with the following is essential:

• Identity Governance and Administration (IGA)
• Identity and Access Management (IAM)
• Identity Lifecycle Management
• Access Certification
• Role-Based Access Control (RBAC)
• Compliance Reporting
• Microsoft Active Directory (AD)
• Azure Active Directory (Azure AD)
• Microsoft Intune (MDM)
• Office 365
• SailPoint IdentityIQ
• Entra ID
• ForgeRock
• Okta
• Novell
• Lightweight Directory Access Protocol (LDAP)
• Multi-Factor Authentication (MFA)
• Single Sign-On (SSO)
• Privileged Access Management (PAM)
• Role Engineering

Additional Competencies

In addition to technical skills, the role requires strong interpersonal and collaborative abilities. Candidates should demonstrate:

• Proven ability to work and contribute effectively in a team-oriented environment.
• Demonstrated multitasking skills in a fast-paced environment.
• Strong communication (written and verbal) and interpersonal skills.

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia.