Desktop EUC L1📣 Job Ad

About the Role

Iron Systems is seeking a motivated and customer-focused Desktop EUC L1 professional to join our team. This full-time position offers an opportunity for individuals with 0-1 years of experience to develop their skills in end-user computing support within a dynamic environment. The role is based in Riyadh, Saudi Arabia.

Key Responsibilities

• Provide comprehensive on-site and desk-side support services to end users.
• Troubleshoot PC-related problems under the direction of Level 2 support or a single point of contact (SPOC).
• Ensure timely completion of incidents and requests within Service Level Agreements (SLAs), even in a pressurized environment.
• Build, configure, and troubleshoot the installation of the "Gold" image on customer PCs and laptops, including applications and hardware components.
• Maintain daily updates for all assigned tickets.
• Support meeting room environments and video conferencing systems.
• Provide support for printers, scanners, and other peripheral devices.
• Offer support for mobile devices, including iPads, iPhones, and Android devices.
• Perform end-user data backup and restoration as required during service incidents.
• Provide "smart hands" support for data center equipment according to specified SLAs in designated locations.
• Assist in troubleshooting data center devices as directed by technical support.
• Replace defective component cards in data center equipment as advised, which may include removing and replacing modules and reconnecting patch cables.
• Perform daily tape changes to support local backup routines at required sites.
• Import and export tapes to tape libraries as advised by technical support.

Qualifications and Requirements

• Must possess good customer-facing skills and maintain a professional presentation.
• Demonstrate independent and proactive thinking.
• Ability to build effective relationships within the team, across the business, and with Professional Services.
• Must adhere to specified standards and maintain appropriate deportment, conduct, and ethical workplace practices.
• Capability to work independently and unsupervised, taking initiative when necessary.
• Must be organized and able to prioritize work effectively.
• Candidates must be fully vaccinated.

Required Skills

• Experience using a call logging system.
• Proficient working knowledge of Windows 7 and Windows 10 operating systems.
• Solid understanding of Office applications.
• Experience supporting MACs is beneficial.
• Knowledge of mobile devices, specifically Androids and iPhones.
• Working knowledge of current and legacy hardware platforms.
• Experience in building, configuring, replacing, and troubleshooting PC and laptop hardware components.
• Familiarity with Microsoft SCCM.
• Ability to replace defective parts as identified by the client.
• Excellent hands-on experience in the installation and troubleshooting of data center equipment.
• Proficiency in rack and stack of data center equipment and cabling.
• Excellent communication skills are mandatory in both English and the local language.

Additional Information

Desired educational requirements include completion of CompTIA certifications (*, A+, Network+) or completion (or near completion) of Microsoft certifications (*, MCP, MCITP, MCSE).