Desktop EUC L1📣 Job Ad
in Iron Systems
about 1 hour ago
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
Iron Systems is seeking a motivated and customer-focused Desktop EUC L1 professional to join our team. This full-time position offers an opportunity for individuals with 0-1 years of experience to develop their skills in end-user computing support within a dynamic environment. The role is based in Riyadh, Saudi Arabia.
Key Responsibilities
- Provide comprehensive on-site and desk-side support services to end users.
- Troubleshoot PC-related problems under the direction of Level 2 support or a single point of contact (SPOC).
- Ensure timely completion of incidents and requests within Service Level Agreements (SLAs), even in a pressurized environment.
- Build, configure, and troubleshoot the installation of the "Gold" image on customer PCs and laptops, including applications and hardware components.
- Maintain daily updates for all assigned tickets.
- Support meeting room environments and video conferencing systems.
- Provide support for printers, scanners, and other peripheral devices.
- Offer support for mobile devices, including iPads, iPhones, and Android devices.
- Perform end-user data backup and restoration as required during service incidents.
- Provide "smart hands" support for data center equipment according to specified SLAs in designated locations.
- Assist in troubleshooting data center devices as directed by technical support.
- Replace defective component cards in data center equipment as advised, which may include removing and replacing modules and reconnecting patch cables.
- Perform daily tape changes to support local backup routines at required sites.
- Import and export tapes to tape libraries as advised by technical support.
Qualifications and Requirements
- Must possess good customer-facing skills and maintain a professional presentation.
- Demonstrate independent and proactive thinking.
- Ability to build effective relationships within the team, across the business, and with Professional Services.
- Must adhere to specified standards and maintain appropriate deportment, conduct, and ethical workplace practices.
- Capability to work independently and unsupervised, taking initiative when necessary.
- Must be organized and able to prioritize work effectively.
- Candidates must be fully vaccinated.
Required Skills
- Experience using a call logging system.
- Proficient working knowledge of Windows 7 and Windows 10 operating systems.
- Solid understanding of Office applications.
- Experience supporting MACs is beneficial.
- Knowledge of mobile devices, specifically Androids and iPhones.
- Working knowledge of current and legacy hardware platforms.
- Experience in building, configuring, replacing, and troubleshooting PC and laptop hardware components.
- Familiarity with Microsoft SCCM.
- Ability to replace defective parts as identified by the client.
- Excellent hands-on experience in the installation and troubleshooting of data center equipment.
- Proficiency in rack and stack of data center equipment and cabling.
- Excellent communication skills are mandatory in both English and the local language.
Additional Information
Desired educational requirements include completion of CompTIA certifications (*, A+, Network+) or completion (or near completion) of Microsoft certifications (*, MCP, MCITP, MCSE).
Requirements
- No experience required
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