ServiceDesk Engineer L1📣 Job Ad

About the Role

Tabby is seeking a ServiceDesk Engineer L1 to join its team in Riyadh, Saudi Arabia. This full-time position involves supporting internal systems and contributing to the smooth operation of the company's infrastructure. The role is suitable for individuals with 0-1 years of experience looking to develop within a fast-paced environment.

Key Responsibilities

• Handle incoming requests from the support team and colleagues, performing basic problem analysis to identify root causes.
• Identify and report software bugs to the relevant development teams for resolution.
• Contribute to the standardization of solutions and prepare/update documentation for L1 and L2 support teams.
• Analyze technical issues, create detailed development tasks for bug fixes, and track their progress.
• Participate in the development and improvement of internal tools and processes, including BackOffice enhancements and automation initiatives.
• Automate routine and repetitive tasks to improve efficiency.

Required Qualifications

• Experience working with Jira for ticket management and issue tracking.
• Demonstrated strong soft skills, including ownership and facilitation of ticket handling and resolution processes, proactivity, and a high level of autonomy.
• Experience with monitoring and logging tools such as Datadog, Grafana, and Kibana.
• Knowledge and practical application of administrative automation tools.
• English language proficiency at a B2 level, sufficient for written communication and reading technical documentation.
• A solid understanding of software development principles.
• Experience writing simple SQL queries.

Skills and Experience

• Jira
• Ownership and facilitation of ticket handling and resolution processes
• Proactivity
• High level of autonomy
• Datadog
• Grafana
• Kibana
• Administrative automation tools
• Software development principles
• SQL queries

Additional Preferred Skills

• Google Cloud (Nice to have)
• Google Apps Script (Nice to have)
• Scripting skills (Bash, Python, Go) (Nice to have)
• ITIL processes (Nice to have)
• FinTech experience (Nice to have)
• Jira administration experience (Nice to have)
• Experience at a startup (Nice to have)

Work Context

This is a full-time position for a ServiceDesk Engineer L1 based in Riyadh, Saudi Arabia. The role offers an opportunity to contribute to Tabby, a company operating in the FinTech sector.