Executive-Event Sales📣 Job Ad

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dynamic and results-oriented Events Sales Professional to join their team. This is a full-time, non-management position based in Riyadh's Financial District. This role plays a crucial part in driving event sales and ensuring exceptional guest experiences. The ideal candidate will leverage their sales expertise to maximize revenue while fostering guest loyalty.

Key Tasks and Responsibilities

• Communicate with appropriate individuals or departments, such as Sales, Data Management, or Accounting, as needed to resolve guest inquiries, requests, or issues.
• Utilize effective sales techniques, including up-selling, to maximize revenue while maintaining the loyalty of existing guests to the Marriott brand.
• Identify and present guest compliments as tokens of appreciation for their loyalty, such as loyalty points, promotional tickets, or gift certificates.
• Promote brand awareness both internally and externally.
• Process Marriott Rewards point redemption requests.
• Handle all incoming reservation requests, changes, and cancellations received via phone, fax, or mail.
• Enter Marriott Rewards information into the appropriate program when taking guest reservations.
• Respond to all guest calls, requests, inquiries, or concerns, logging and processing them.
• Perform general office duties to support the Sales and Marketing department, including filing, emailing, printing, and faxing.
• Assist management in training and motivating staff, serving as a role model.
• Ensure compliance with all company policies and procedures, and maintain a uniform and clean, professional personal appearance.
• Maintain the confidentiality of private information and protect company assets.
• Greet and acknowledge guests according to company standards, and anticipate and meet their service needs with genuine appreciation.
• Communicate with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones in a courteous manner.
• Develop and maintain positive working relationships with others, support the team to achieve common goals, and listen and respond appropriately to the concerns of other employees.
• Monitor the performance of others to ensure compliance with expectations and quality standards.
• Read and visually verify information in a variety of formats.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent (*****
• Minimum of two years of relevant work experience.
• No supervisory experience required.

Required Skills

• Proficiency in sales techniques and up-selling.
• Ability to promote brand awareness.
• Experience with Marriott Rewards programs and reservation processing.
• Strong guest relations and customer service skills, with a commitment to company service standards.
• Ability to perform general office duties and verify information.
• Skills in staff training and performance monitoring.
• Understanding and adherence to company policies and procedures.
• Professional appearance and demeanor.
• Commitment to confidentiality and asset protection.
• Excellent communication skills, including speaking clearly and professionally and using appropriate telephone etiquette.
• Ability to prepare and review written documents accurately and completely.
• Proven ability to develop and maintain positive working relationships and demonstrate strong teamwork.
• Effective problem-solving skills.
• Physical dexterity to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.

Additional Job Details

This full-time position is based in Riyadh's Financial District, Saudi Arabia. The role requires 2-5 years of experience.