Executive-Event Sales📣 Job Ad
in W Hotels
about 8 hours ago
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
W Hotels in Riyadh, Saudi Arabia, is seeking a dynamic and results-oriented Events Sales Professional to join their team. This is a full-time, non-management position based in Riyadh's Financial District. This role plays a crucial part in driving event sales and ensuring exceptional guest experiences. The ideal candidate will leverage their sales expertise to maximize revenue while fostering guest loyalty.
Key Tasks and Responsibilities
- Communicate with appropriate individuals or departments, such as Sales, Data Management, or Accounting, as needed to resolve guest inquiries, requests, or issues.
- Utilize effective sales techniques, including up-selling, to maximize revenue while maintaining the loyalty of existing guests to the Marriott brand.
- Identify and present guest compliments as tokens of appreciation for their loyalty, such as loyalty points, promotional tickets, or gift certificates.
- Promote brand awareness both internally and externally.
- Process Marriott Rewards point redemption requests.
- Handle all incoming reservation requests, changes, and cancellations received via phone, fax, or mail.
- Enter Marriott Rewards information into the appropriate program when taking guest reservations.
- Respond to all guest calls, requests, inquiries, or concerns, logging and processing them.
- Perform general office duties to support the Sales and Marketing department, including filing, emailing, printing, and faxing.
- Assist management in training and motivating staff, serving as a role model.
- Ensure compliance with all company policies and procedures, and maintain a uniform and clean, professional personal appearance.
- Maintain the confidentiality of private information and protect company assets.
- Greet and acknowledge guests according to company standards, and anticipate and meet their service needs with genuine appreciation.
- Communicate with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones in a courteous manner.
- Develop and maintain positive working relationships with others, support the team to achieve common goals, and listen and respond appropriately to the concerns of other employees.
- Monitor the performance of others to ensure compliance with expectations and quality standards.
- Read and visually verify information in a variety of formats.
- Perform other reasonable job duties as requested by supervisors.
Qualifications and Requirements
- High school diploma or equivalent (*****
- Minimum of two years of relevant work experience.
- No supervisory experience required.
Required Skills
- Proficiency in sales techniques and up-selling.
- Ability to promote brand awareness.
- Experience with Marriott Rewards programs and reservation processing.
- Strong guest relations and customer service skills, with a commitment to company service standards.
- Ability to perform general office duties and verify information.
- Skills in staff training and performance monitoring.
- Understanding and adherence to company policies and procedures.
- Professional appearance and demeanor.
- Commitment to confidentiality and asset protection.
- Excellent communication skills, including speaking clearly and professionally and using appropriate telephone etiquette.
- Ability to prepare and review written documents accurately and completely.
- Proven ability to develop and maintain positive working relationships and demonstrate strong teamwork.
- Effective problem-solving skills.
- Physical dexterity to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
Additional Job Details
This full-time position is based in Riyadh's Financial District, Saudi Arabia. The role requires 2-5 years of experience.
Requirements
- Requires 2-5 Years experience
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