Export Sales Engineer I EXA Ceramics📣 Job Ad

About the Role

Alfanar is seeking an Export Sales Engineer I EXA Ceramics to join its team in Riyadh, Saudi Arabia. This full-time position requires 5-10 years of experience and focuses on providing solution selling to prospective clients. The role involves executing strategic deals, modeling financial business cases, and matching customer requirements to proposed solutions in a timely manner, adhering to quality standards and company policies to achieve the Project Sales department's targets.

Key Responsibilities

• Promote and sell the company’s product portfolio.
• Collaborate with the sales manager to establish annual sales goals, including product volume, value, and selling price, through strategic planning and financial forecasting.
• Address clients' technical queries and ensure satisfactory resolution of customer complaints.
• Manage customer statements and facilitate timely payments.
• Coordinate with the store, logistics, and finance departments to ensure timely delivery of goods and smooth operations.
• Liaise with the finance department for internal invoicing and efficient payment processing.
• Actively participate in team meetings, contributing improvements, new ideas, and insights.
• Adhere to company policies and procedures to safeguard company property and reputation.

Relationship Building and Market Engagement

• Cultivate strong relationships with decision-makers in major contracting companies.
• Develop effective relationships with designers, architects, contractors, and consultants.
• Establish strong and effective relationships with specifiers and consultants to secure approvals for company products.
• Develop and maintain a comprehensive project list covering all market sectors within the assigned territory.
• Engage with owners, consultants, main contractors, and sub-contractors to ensure successful project outcomes.
• Collaborate with management to identify existing and potential customers, specifying those with the potential to exceed budget requirements.

Reporting and Documentation

• Maintain accurate customer records and submit regular sales reports.
• Provide monthly project reports detailing project status and other activities impacting the business or company.
• Keep precise records of customer interactions, transactions, and performance.
• Update information on the CRM system and C4C on a weekly basis.
• Prepare technical prequalification submittals.

Operational Accountabilities and Compliance

• Continuously acquire updated soft and technical skills relevant to the job.
• Develop a clear vision and plan for career progression.
• Execute planned activities to meet operational and development targets according to delivery schedules.
• Utilize resources efficiently to achieve objectives within specified cost and time parameters.
• Provide periodic reports detailing deviations and the execution of planned tasks.
• Resolve operational problems and escalate complex issues as necessary.
• Ensure quality requirements are met to develop effective quality control and processes, including specifications for products or related activities.
• Coordinate well-defined written systems, policies, and procedures, seeking automation opportunities where possible.
• Comply with all relevant policies, procedures, and work instructions.
• Ensure adherence to safety, quality, and environmental management procedures and controls within the defined work area to guarantee safety, legislative compliance, and high-quality product/service delivery.

Experience and Qualifications

Candidates should possess 5 to 10 years of relevant experience in export sales, particularly within a technical or ceramics-related field. A strong background in solution selling, relationship management, and project coordination is essential for this role.