Fashion Consultant Guess Jeans Al Nakheel Mall📣 Job Ad

About the Fashion Consultant Role

Chalhoub Group is seeking a Fashion Consultant to join its team in Riyadh, Saudi Arabia. This full-time role involves delivering exceptional guest experiences and contributing to sales targets within a luxury retail environment. The consultant will play a key role in client relationship management and in-store operational support.

About Chalhoub Group

For over seven decades, Chalhoub Group has operated as a partner and creator of luxury experiences across the Middle East. The Group manages a portfolio of more than 10 owned brands and supports over 400 international names in luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Chalhoub Group is committed to shaping the future of luxury retail through continuous innovation and the adoption of new technologies, delivering seamless omnichannel experiences across its network of over 950 stores, online platforms, and mobile applications.

Key Responsibilities

• Achieve individual and collective sales targets.
• Deliver exceptional guest experiences.
• Support the implementation of CRM, CX, and other key customer and people initiatives in-store.
• Collect data on customer behaviour, top sellers, and slow movers for business reviews.
• Drive client relationships through an omni-channel approach.
• Provide pre-buying feedback on products.
• Drive eNPS through people experience initiatives and culture.
• Ensure adherence to Visual Merchandising (VM) guidelines and Standard Operating Procedures (SOPs).
• Ensure click and collect operations are conducted within Service-Level Agreements (SLAs).
• Ensure customer data is properly captured in adherence to marketing team requirements.
• Promote the MUSE loyalty program and stay updated with app offerings.
• Support in-store marketing events and activations.
• Keep abreast of all brand social media activities and campaigns.
• Drive sell-throughs within the store.
• Support in-store Customer Experience (CX) initiatives.
• Provide input on what is working well and not working well within the store.

Qualifications and Experience

• A minimum of 2 years of experience in a Luxury Fashion Brand.

Career Development

Chalhoub Group is committed to supporting career growth by providing enriching experiences, learning and development opportunities, and exposure to various assignments. The Group offers diverse career paths, including internal mobility, to help employees achieve their professional aspirations.

Work Location and Type

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia.