Field Service Engineer📣 Job Ad

About the Field Service Engineer Role

Radiometer is seeking a Field Service Engineer to join its Customer Support function in Riyadh, Saudi Arabia. This full-time position is part of the Service Team, reporting to the Service Team Leader C/E. The role involves ensuring the optimal performance and maintenance of Radiometer's diagnostic analyzers, contributing to the company's vision of improving global healthcare through reliable and efficient patient diagnoses.

Key Responsibilities

• Perform advanced troubleshooting, installation, preventative maintenance, and servicing of analyzers for the assigned installed base.
• Maintain tools and test equipment, ensuring they are properly calibrated.
• Complete assigned Regulatory Field Action Notes and Technical updates within specified due dates, adhering to all applicable regulatory requirements.
• Install analyzers and conduct customer user training as needed.
• Manage spare parts inventory by accurately recording parts used on service jobs.
• Comply with company regulations, guidelines, policies, and compliance requirements.
• Upgrade operating systems and ensure devices are cybersecurity compliant.
• Provide basic IT troubleshooting for devices running Windows 7/10/11.
• Add/edit IP addresses on devices and confirm connectivity to Middleware or LIS/HIS/EMR systems.

Required Qualifications and Experience

• University graduation in biomedical engineering, mechanical/electromechanical engineering, electronic engineering, or an equivalent qualification.
• 3-5 years of relevant experience as a field service engineer within the healthcare industry, specifically with Medical & POC devices/Diagnostic equipment.
• Expertise in troubleshooting, networking/connectivity setup, and IT system upgrades.
• Proficiency in basic command prompts and connectivity testing of devices with middleware or LIS/HIS/EMR.
• Excellent analytical, interpersonal, and communication skills, with the ability to explain complex technical issues clearly.

Additional Preferred Experience

• Experience working with SQL databases.
• Experience working with Java.
• Experience working with Mirth.
• Experience with Microsoft Office Tools & CRM.

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role is part of the Customer Support function and operates within the Service Team.