Field Service Engineer📣 Job Ad

About the Field Service Engineer Role

Radiometer is seeking a Field Service Engineer to join its Customer Support function in Hofuf AlAhsa, Eastern Province, Saudi Arabia. This full-time position is integral to ensuring customer excellence by providing expert service for Radiometer analyzers. The role involves representing Radiometer as a key educator and technical expert to customer accounts, contributing to the company's vision of improving global healthcare through reliable, fast, and easy patient diagnoses.

Key Responsibilities

• Perform advanced troubleshooting, installation, preventative maintenance, and service repairs on Radiometer analyzers for the assigned installed base.
• Maintain tools and test equipment, ensuring proper calibration.
• Complete assigned Regulatory Field Action Notes and Technical updates within specified deadlines, adhering to all regulatory requirements.
• Install analyzers and conduct customer user training as needed.
• Manage spare parts inventory by accurately recording parts used on service jobs to optimize cycle time.
• Comply with all company regulations, guidelines, policies, and compliance requirements.
• Perform operating system upgrades and ensure devices are cybersecurity compliant.
• Provide basic IT troubleshooting for devices running Windows 7/10/11.
• Add/edit IP addresses on devices and confirm connectivity to Middleware or LIS/HIS/EMR systems.

Required Qualifications and Experience

• University degree in biomedical engineering, mechanical/electromechanical engineering, electronic engineering, or an equivalent qualification.
• 2-5 years of relevant experience as a field service engineer within the healthcare industry, specifically with Medical & POC devices or Diagnostic equipment.
• Expertise in troubleshooting, networking/connectivity setup, and IT system upgrades.
• Proficiency with basic command prompts and connectivity testing of devices with middleware or LIS/HIS/EMR.
• Excellent analytical, interpersonal, and communication skills, with the ability to explain complex technical issues clearly.

Additional Experience (Preferred)

• Experience working with SQL databases.
• Experience working with Java.
• Experience working with Mirth.
• Experience with Microsoft Office Tools and CRM systems.

About Radiometer and Danaher

Radiometer is part of the Danaher Corporation, working alongside six fellow Diagnostics Companies. This collaboration focuses on improving patient lives through diagnostic tools that address significant global health challenges. Radiometer's purpose is to enable caregivers to make informed diagnostic decisions, ultimately improving patient care. The company fosters an environment where employees can learn, grow, and build diverse careers.

Work Location and Team

This position is located in Hofuf AlAhsa, Eastern Province, Saudi Arabia. The Field Service Engineer will be part of the Service Team and report to the Service Team Leader C/E.