Forward Deployed Engineer📣 Job Ad

About the Role

Alkymi is a company at the forefront of revolutionizing the financial services industry with its AI-powered business system for unstructured data. Alkymi offers secure large language models within financial document workflows, enabling the alternative investments industry to enhance client servicing, adapt investment strategies, and boost revenue. Founded in 2017 in New York City, Alkymi partners with leading global businesses and financial institutions to automate workflows through its product. The company focuses on understanding customer document data workflows by merging AI with software engineering.

We are seeking a Forward Deployed Engineer to join our team as we advance our product roadmap. This role offers an opportunity to make an impact within an AI startup. You will be responsible for implementing Alkymi Data Inbox with enterprise clients, serving as a technical point of contact and providing technical expertise. Your work will involve eliciting technical requirements for integration and leveraging Alkymi's AI and LLM-based platform to address unstructured data challenges for customers.

Key Responsibilities

• Ensure the successful delivery of Alkymi Data Inbox for enterprise customers.
• Elicit technical requirements from enterprise customers across multi-functional teams.
• Collaborate with internal stakeholders to understand Alkymi's product features, benefits, and applications.
• Architect technical data solutions using Alkymi's data platform, including data modeling and schema design, to facilitate implementation.
• Guide enterprise customers through the deployment lifecycle, including requirements gathering, user acceptance testing, go-live, and post-go-live planning.
• Identify and resolve strategic issues and potential blockers, developing solutions to overcome them.
• Operate with autonomy and self-reliance to deliver results to customers.

Qualifications and Requirements

• 3-5+ years of experience in a Service Delivery, Customer Success, Product, Consulting, Project Management, or other customer-facing Professional Services role within the software or related industries.
• Demonstrated knowledge of software product development, APIs, database technologies, operations platforms, and data analysis tools.
• Experience with Machine Learning, AI, and LLM systems is considered a strong asset.
• Proven ability to communicate effectively at all levels within a customer organization.
• Strong business acumen, client service orientation, and presentation skills.
• A Bachelor of Arts (BA) or Bachelor of Science (BS) degree is required.
• Candidates with non-traditional backgrounds will be considered; the most critical qualification is being a hands-on doer committed to customer success.

Required Skills

• AI and LLM technologies
• Data modeling and schema design
• Software product development principles
• API integration
• Database technologies
• Operations platforms
• Data analysis tools
• Machine Learning
• Communication and interpersonal skills

Work Environment and Additional Information

This role is a full-time position based in Riyadh, Saudi Arabia. The position involves owning Service Level Agreements (SLAs) and Key Performance Indicator (KPI) reporting, regularly reviewing performance, and orchestrating timely responses with the customer. Startup experience is a plus, as Alkymi is a small, fast-moving team that encounters new challenges.