Front Desk Agent (Saudi Only)

About Mandarin Oriental

Mandarin Oriental is an award-winning owner and operator of luxury hotels, resorts, and residences globally. Mandarin Oriental Al Faisaliah Riyadh, situated in the city center, establishes new benchmarks for luxury in Saudi Arabia, offering timeless elegance, a central location, panoramic views, and signature service for an unforgettable Arabian experience.

The Role of Front Desk Agent

The Front Desk Agent is based at the Mandarin Oriental Al Faisaliah Riyadh within the Rooms Department. This full-time role involves delivering guest service from arrival to departure, managing check-in/check-out procedures, guest requests, billing transactions, and overall front desk operations. The position requires 0-1 years of experience and is located in Riyadh, Saudi Arabia.

Key Responsibilities

• Establish and develop personal contact with all guests, providing continuous care, comfort, and warmth throughout their stay.
• Ensure compliance with health and safety regulations.
• Perform all administrative and operative tasks, ensuring consistent knowledge of the Mission Statement, Pillars, and all other service standards.
• Provide quality service to guests by responding to requests promptly, efficiently, and courteously during check-in, check-out, and throughout the guest's experience.
• Arrange fulfillment of guest services by collaborating with Concierge, Housekeeping, PBX, Reservations, and Room Service colleagues.
• Print and drop cash out, adjustment slips, paid-out vouchers, and bank count reports.

Operational Duties

• Support and adhere to all policies and procedures related to Safe, Sound, and Sustainable practices at Mandarin Oriental.
• Carry out any additional duties requested by management that are related to hotel operational activities.

Commitment to Colleagues

Mandarin Oriental is committed to the growth and well-being of its colleagues. The company offers unique learning and development programs tailored for various career stages to support continuous professional growth. The MOstay program provides complimentary nights and attractive rates on rooms for colleagues and their loved ones worldwide. Additionally, a variety of health benefits and wellness programs are offered globally, along with different retirement plans depending on length of service and role.