Front Desk Receptionist

About StellaStays Inc

StellaStays Inc, established in 2019, operates in the hospitality sector, providing tech-driven, furnished living spaces for short-term and long-term stays. The company aims to offer modern living solutions with seamless online booking and instant move-in across the MENA region. StellaStays Inc focuses on integrating technology with design to create functional living environments.

Role Overview

StellaStays Inc is seeking a Front Desk Receptionist to join its team in Riyadh. This full-time position requires an individual with strong organizational and detail-oriented skills. The role focuses on ensuring efficient daily operations, maintaining guest satisfaction, and facilitating effective communication among various stakeholders within the property.

Key Responsibilities

• Conduct daily check-in and check-out inspections to ensure property readiness and guest satisfaction.
• Oversee in-house inventory management and stock counts to maintain adequate supplies.
• Supervise maintenance and cleaning teams, ensuring efficient scheduling and quality work.
• Coordinate repairs and maintenance tasks promptly to minimize guest disruptions.
• Prepare and maintain daily, weekly, and monthly reports on property operations and guest feedback.
• Ensure compliance with property documentation requirements and quality assurance standards.
• Respond promptly and professionally to on-ground guest requests.
• Handle add-on service requests and coordinate with relevant service providers.
• Source and manage reliable service providers and vendors, including contract negotiation.
• Maintain data control and protect the confidentiality of sensitive information.
• Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.
• Answer and direct incoming calls, taking accurate messages when necessary.
• Manage incoming and outgoing mail and packages.
• Maintain the tidiness and professional appearance of the reception area.
• Assist with ad hoc administrative tasks as required.

Qualifications and Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• Proven experience in operations and front desk management, preferably within the hospitality industry.
• Strong organizational and multitasking abilities with excellent attention to detail.
• Excellent communication and interpersonal skills for effective interaction with guests and stakeholders.
• Proficiency in property management systems and other relevant software.
• Ability to work independently and make sound decisions in a fast-paced environment.

Work Environment

This role is based in Riyadh and operates within a fast-paced, high-growth environment. The successful candidate will be part of a team focused on delivering modern living experiences and maintaining operational efficiency.