Receptionist

About the Role

Hilton is seeking a Receptionist to join its team in Makkah, Saudi Arabia. This full-time position is central to delivering guest experiences by managing check-in and check-out processes and providing comprehensive support throughout their stay. The role requires 0-1 years of experience.

Key Responsibilities

• Greet guests upon arrival and manage the check-in process, including verifying details, assigning rooms, issuing keys, and arranging bell service assistance.
• Process guest departures efficiently by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Provide detailed information regarding hotel offerings, room types, rates, promotions, and local area attractions to assist with guest inquiries.
• Utilize up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Address guest requests and concerns promptly and effectively, and manage all communications and messages with care.

Required Qualifications and Skills

Candidates for this role should possess 0-1 years of relevant experience. The position requires individuals who embody Hilton's core values, which include:

• A commitment to Hospitality.
• Demonstrated Integrity in all actions.
• Qualities of Leadership.
• A belief in the effectiveness of Teamwork.
• A strong sense of Ownership and accountability.
• A focus on the Now, emphasizing urgency and discipline.

Work Environment

This full-time position is based in Makkah, with operations also extending to Jeddah. Hilton is recognized for its workplace culture and commitment to providing exceptional experiences for both guests and team members globally.

About Hilton

Hilton is a global leader in hospitality, dedicated to its founding vision of filling the earth with the light and warmth of hospitality. The company has welcomed over 3 billion guests worldwide and is consistently recognized on the World’s Best Workplaces list by Great Place to Work and Fortune. Hilton supports career development and aims to set new standards for the future of travel across its portfolio of brands.