Group Sales Executive

About the Role

The Ritz-Carlton in Riyadh is seeking a Group Sales Executive for a full-time position. This role focuses on driving revenue to achieve the hotel's topline goals by proactively soliciting business across various segments, including new business from small accounts, identifying new targets, and re-soliciting past business leads. The Group Sales Executive will report directly to the Property Sales Leader (ASL or DOS/DOSM) and collaborate closely with hotel General Managers, focusing on sales-driven tasks.

Key Responsibilities

• Identify top accounts for each stakeholder hotel, determine account deployment structure, identify key buyers, and coordinate efforts to drive demand.
• Assist the Property Sales Leader in identifying share shift targets and ensuring effective funnel management through available systems.
• Manage daily Status Change reports to facilitate closing hotel business.
• Work with Local Sales and * Account Sales/GSO teams to drive production from targeted high-priority accounts, including maximizing special corporate business.
• Provide property support by coordinating and executing internal mining efforts at assigned hotels.
• Solicit new business from non-deployed small business accounts, reader boards, and internal referral mechanisms.
• Generate leads by leveraging business intelligence from Sales & Marketing Planning and Support or third-party data sources.
• Utilize internal lead referral tools (*, eProspecting Portal) to solicit new business opportunities.
• Re-solicit non-deployed realized opportunities, including turndowns, lost opportunities, and actualized business.
• Drive customer satisfaction through daily interactions such as solicitations, account calls, site inspections, and new business calls.
• Conduct customer-facing sales activities and site inspections as appropriate.
• Maintain complete and up-to-date lead information in CI/TY SFA Web and EMPOWER for accurate reporting.
• Qualify customer's long-term business potential and refer customers to appropriate sales channels.
• Present stakeholder hotel benefits and features based on customer needs and utilize negotiation skills to uncover new business.
• Understand the overall market, including competitors' strengths and weaknesses, economic trends, and supply and demand.
• Communicate trends, opportunities, and market changes to relevant parties.
• Leverage all available sales channels and company marketing initiatives to optimize sales revenues.
• Track weekly activities and their relationship to revenue and room night production.
• Actively participate in Sales Strategy Meetings and adjust to variations in workload through independent prioritization.

Relationship Management

• Leverage deployed account resources to drive business for identified properties and grow account share.
• Participate in community and hotel networking events.
• Visit neighborhood target and local small business accounts, coordinating follow-up efforts.
• Coordinate with the Property Sales Leader to understand stakeholder hotel needs and priorities.
• Work collaboratively with all sales channels (*, Multi-Hotel Sales, Account Sales, Global Sales) to establish coordinated sales efforts.
• Handle customer care issues and refer them to the appropriate owner as necessary.
• Support the company’s service and relationship strategy, driving customer loyalty through service excellence.
• Engage in property-related events that support the development of new accounts.

Company Culture and Standards

The Ritz-Carlton is committed to delivering exceptional experiences, guided by its "Gold Standards." These standards, including the Employee Promise, Credo, and Service Values, form the foundation of the company's culture and drive its reputation as a global leader in luxury hospitality. Employees are empowered to be creative, thoughtful, and compassionate, contributing to an environment where unique backgrounds are valued and celebrated. The Ritz-Carlton is part of the Marriott International portfolio of brands.