Guest Experience Expert (Saudi)📣 Job Ad

About the Role

Four Points is seeking a Guest Experience Expert for a full-time position in Riyadh. This role focuses on creating memorable and unique guest experiences beyond standard check-in and check-out processes. The Guest Experience Expert is empowered to proactively deliver a wide range of services throughout a guest's stay, ensuring all interactions are professional and contribute positively to the overall experience.

Key Responsibilities

• Delivering a wide range of services to guide guests throughout their entire stay.
• Handling operational needs, addressing guest requests, and completing necessary reports.
• Assisting guests with luggage, including loading/unloading vehicles and transporting items to and from guest rooms or designated bell areas.
• Ensuring all guest transactions are integrated seamlessly into the overall experience.
• Maintaining a safe work environment and adhering to company policies and procedures.
• Protecting company assets and upholding quality standards.
• Maintaining professional uniform, personal appearance, and communication standards.

Physical Requirements

This role requires a hands-on approach and involves significant physical activity. Guest Experience Experts will be on their feet and moving for extended periods, including standing, sitting, and walking. The position requires navigating various spaces, including narrow, confined, or elevated areas, as well as stairs and service ramps. Candidates must be able to move, lift, carry, push, pull, and place objects weighing up to 50 pounds independently, and up to 100 pounds with assistance. Reaching overhead and below the knees, including bending, twisting, pulling, and stooping, is also necessary.

Qualifications and Experience

This position is suitable for individuals with 0-1 years of experience. A commitment to creating a positive guest experience and a willingness to perform all job duties as requested are essential.

About Four Points by Sheraton

Four Points by Sheraton offers a community where guests can experience the local while traveling globally. The brand focuses on providing guests with exactly what they need in an uncomplicated way. As part of Marriott International, Four Points is dedicated to fostering an environment where associates' unique backgrounds are valued and celebrated, promoting non-discrimination and equal opportunity.

Work Environment

This is a full-time position located in Riyadh. The role operates within the framework of Marriott International's commitment to diversity and inclusion, ensuring a welcoming environment for all associates.