Guest Experience Expert📣 Job Ad

About the Guest Experience Expert Role

Le Méridien Hotels & Resorts in Riyadh is seeking a Guest Experience Expert to join their team. This full-time position focuses on creating memorable and unique experiences for guests, extending beyond standard check-in and check-out processes. The role involves taking initiative to provide a wide range of services throughout a guest's stay, empowering individuals to manage operational needs, address guest requests, complete reports, and share local insights, ensuring all transactions contribute positively to the overall guest experience.

Core Responsibilities

Guest Experience Experts are responsible for guiding guests through their entire stay by delivering a variety of services. This includes proactively managing operational tasks, responding to guest inquiries and requests, preparing necessary reports, and acting as a local resource for guests. The role requires a hands-on approach to ensure guest transactions are seamlessly integrated into their overall experience.

Professional Conduct and Standards

Success in any position at Le Méridien Hotels & Resorts requires adherence to fundamental principles. These include maintaining a safe work environment, following all company policies and procedures, ensuring confidentiality, protecting company assets, upholding quality standards, and presenting a professional image through uniform, personal appearance, and communication.

Physical Requirements and Work Approach

This role requires a dynamic and active approach. Guest Experience Experts will be expected to stand, sit, or walk for extended periods. The position also involves a hands-on component, requiring the ability to move, lift, carry, push, or pull objects weighing 10 pounds or less without assistance. Effectively performing these physical duties, along with other reasonable job requests, is critical for delivering excellent service to guests and supporting business operations.

Qualifications and Experience

The ideal candidate for the Guest Experience Expert role will possess the following qualifications:

• High school diploma or *** equivalent.
• No prior related work experience is required.
• No supervisory experience is necessary.
• No specific licenses or certifications are mandated.

About Le Méridien and Marriott International

Le Méridien Hotels & Resorts is inspired by the glamour of travel, celebrating diverse cultures with a distinctly European spirit. The brand caters to curious, creative, and cosmopolitan guests who appreciate moments of connection and savoring the destination. At Marriott International, the commitment is to equal opportunity employment, valuing the unique backgrounds of all associates and fostering an inclusive environment. This role offers an opportunity to join a portfolio of brands within Marriott International, where associates can do their best work and grow professionally.