Guest Experience Expert

About the Role

Sheraton Hotels & Resorts is seeking a Guest Experience Expert to join our team in Riyadh, Saudi Arabia. This full-time position is designed for individuals with 0-1 years of experience who are committed to providing exceptional service and creating memorable guest stays. The role focuses on guiding guests through their entire experience, from arrival to departure, by delivering a comprehensive range of services.

Key Responsibilities

• Deliver a wide range of services to guide guests throughout their stay, ensuring a memorable and unique experience.
• Process operational needs, including check-ins and check-outs, efficiently and accurately.
• Address guest requests promptly and effectively.
• Complete necessary reports and documentation.
• Share highlights and information about the local area with guests.
• Ensure all transactions contribute positively to the overall guest experience.

Operational Standards and Professional Conduct

Success in this role requires adherence to critical operational and professional standards. This includes maintaining a safe workplace, strictly following company policies and procedures, and upholding confidentiality. Protecting company assets and ensuring quality standards are met consistently are also essential. Professionalism in uniform, personal appearance, and all communications is mandatory.

Physical Requirements

The Guest Experience Expert position involves active engagement and requires physical stamina. Candidates must be able to stand, sit, or walk for extended periods. The role also involves a hands-on approach, including the ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Performing these duties effectively is crucial for delivering consistent service to guests and supporting business operations.

Qualifications

• 0-1 years of experience in a related field.
• Ability to take initiative and deliver a wide range of guest services.
• Strong commitment to creating memorable guest experiences.
• Capability to manage operational needs and guest requests efficiently.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia, within the hospitality sector. The role requires a proactive and adaptable individual capable of working in a dynamic guest-facing environment.