Guest Experience Expert📣 Job Ad

About the Role

Four Points by Sheraton in Riyadh is seeking a Guest Experience Expert to join their team. This full-time position focuses on creating memorable and unique experiences for guests, going beyond standard check-in and check-out procedures. The role requires initiative and a proactive approach to guest service.

Role Overview

Guest Experience Experts are empowered to manage a wide range of services throughout a guest's stay. This includes operational tasks, addressing guest requests, completing necessary reports, and providing local area insights. A key aspect of the role involves assisting guests with luggage and transportation needs, ensuring all interactions contribute positively to the overall guest experience.

Key Responsibilities

• Delivering a wide range of services to guide guests through their entire stay.
• Taking initiative to address operational needs and guest requests.
• Completing reports and sharing information about the local area.
• Assisting guests with loading/unloading vehicles and transporting luggage.
• Ensuring all transactions are integrated into the guest experience.

Physical Demands and Work Environment

This role requires a hands-on approach and involves significant physical activity. Responsibilities include standing, sitting, or walking for extended periods, and navigating various spaces including narrow, confined, or elevated areas, as well as stairs and service ramps. Candidates must be able to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance, and up to 100 pounds with assistance. Reaching overhead and below the knees, including bending, twisting, pulling, and stooping, is also required.

Qualifications and Requirements

• High school diploma or *** equivalent.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are mandated for this role.

Professional Conduct

Success in any position at Four Points by Sheraton requires adherence to critical standards. This includes maintaining a safe work environment, following all company policies and procedures, upholding confidentiality, protecting company assets, and ensuring high-quality standards are met. Professional uniform, personal appearance, and communication are essential components of this role.