Guest Relations & Back-up Sales📣 Job Ad

About the Role

Cloud Spaces is seeking a motivated professional for the Guest Relations & Back-up Sales position in Riyadh, Saudi Arabia. This role offers an opportunity to contribute to a premium coworking environment, focusing on client relations, sales support, and operational management. The position is designed for individuals looking to gain experience in a client-facing role within a forward-thinking organization.

Key Responsibilities

• Serve as the primary point of contact for clients and visitors, ensuring a high-quality experience aligned with Cloud Spaces' standards.
• Support the Center Manager in driving sales, membership renewals, and client satisfaction initiatives.
• Manage client onboarding processes, conduct check-ins, and perform follow-ups to ensure a smooth client journey.
• Handle lead management, assist with upselling opportunities, and maintain accurate records in the CRM system.
• Provide reception coverage as required to ensure efficient daily operations.
• Assist with billing, collections, and administrative tasks with accuracy and professionalism.

Qualifications and Requirements

• Experience or a strong interest in client relations, customer service, or sales support.
• Proficiency in communication, interpersonal skills, and professional presentation.
• Demonstrated organizational skills, proactivity, and a results-driven approach with attention to detail.
• Familiarity with CRM systems, Microsoft Excel, and basic billing processes is preferred.
• A minimum of 2-5 years of relevant experience is required.

Required Skills

• Client Relations
• Customer Service
• Sales Support
• Communication
• Interpersonal Skills
• Professional Presentation
• CRM Systems
• Microsoft Excel
• Billing Processes

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within a premium coworking space environment.

Performance Expectations

Key performance indicators for this role include delivering consistently high levels of client satisfaction and retention, achieving sales conversion targets, obtaining certification as a back-up seller, and contributing to operational excellence and a professional workplace environment.