The Northern Fantasy Transport Foundation is looking for a distinguished
Customer Service Specialist to join its team. Your job responsibilities will include developing performance and quality standards in customer service as well as contributing to updating service procedures and ensuring customer satisfaction.
Main Tasks:- Identifying performance indicators and quality systems in customer service.
- Participating in the development of customer service procedures and manuals.
- Analyzing data related to customer satisfaction and identifying patterns and trends.
- Preparing specialized documents and reports.
Qualifications Required:- Bachelor's degree in specific fields such as customer service, public relations, or executive secretarial.
- Practical experience of not less than 3 years in the field of customer service.
Required Skills:- Customer service
- Customer experience management
- Achieving and monitoring quality
- Report preparation
The applicant for the job must be female, and it is preferred to be proficient in a number of languages such as Arabic and English.
4,000 / Month
Full-time
