Hotel Receptionist

Job Title

Hotel Receptionist – Front Desk Agent

Job Purpose

Welcoming and greeting guests, completing check-in and check-out procedures, providing necessary information and services to ensure a distinguished stay experience, while professionally handling guest requests and complaints.

Duties and Responsibilities

• Welcome and greet guests in a professional and courteous manner.
• Execute check-in and check-out procedures.
• Verify reservation and payment details and update guest information.
• Issue and hand over room keys or cards.
• Respond to guest inquiries and provide information about the hotel, services, and facilities.
• Handle phone calls, emails, and reservations.
• Process guest requests and follow up with relevant departments.
• Handle complaints and issues and attempt to resolve them according to hotel policies.
• Coordinate with the Housekeeping, Maintenance, Security, and Food & Beverage departments as needed.
• Collect payments and issue invoices and receipts according to the established system.
• Maintain the confidentiality of guest data.
• Prepare and submit reports related to shifts, reservations, and payments.
• Ensure adherence to hotel policies, procedures, and customer service standards.

Qualifications and Skills

• High school diploma or diploma, preferably in Hotel Management or Tourism.
• Proficiency in Arabic, and preferably proficiency in English.
• Good communication and customer service skills.
• Ability to use computers and hotel and reservation management systems.
• Good appearance, politeness, and pleasant demeanor.
• Ability to work in shifts and under pressure.
• Quick problem-solving skills and ability to handle different situations.