IT Support Technician

• Participation in hardware and software rollout.
• Recovery of old equipment for repair or maintenance.
• Guiding users in resolving hardware and software queries.
• Executing necessary research to create accurate documents and reports.

• Installing and troubleshooting desktop PC operating systems and network client software.
• Expertise in the installation of client software and operating systems.
• Experience with excellent image deployment tasks at an enterprise level.
• Remotely installing, upgrading, and repairing requests for individual computer parts.

Job Summary:

The IT Help Desk Specialist will provide technical support and assistance to employees and customers, troubleshooting hardware, software, and network-related issues. She will ensure smooth IT operations, respond to inquiries, and offer effective solutions to enhance productivity and efficiency.

Key Responsibilities:

- Respond to and resolve technical support tickets via phone, email, or in-person.

- Diagnose and troubleshoot software, hardware, network, and system issues.

- Install, configure, and maintain computers, printers, and office applications.

- Support employees with email setup, VPN access, and security protocols.

- Document common technical issues and provide guidance for future troubleshooting.

- Collaborate with IT teams for system updates and improvements.

- Ensure compliance with cybersecurity best practices to protect data and infrastructure.

Qualifications & Skills:

- Bachelor’s degree or diploma in IT, Computer Science, or related fields.

- Strong problem-solving skills with the ability to analyze technical issues.

- Proficiency in Windows & macOS operating systems.

- Basic knowledge of networking (IP, DNS, firewalls, VPNs, etc.).

- Excellent communication skills in Arabic & English.

- Ability to multi-task and work under pressure in a fast-paced environment.