Key Account Manager📣 Job Ad

About the Role

Golden Cala is seeking a Key Account Manager to join its team in Riyadh, Saudi Arabia. This full-time position is responsible for developing, maintaining, and expanding strategic relationships with key clients, distributors, and business partners. The role focuses on driving sales growth, ensuring customer satisfaction, and aligning business strategies to achieve both short-term and long-term objectives within the assigned accounts.

Key Responsibilities

• Develop and maintain strong, long-term relationships with key accounts, including Pharmacy, beauty, and online chains, as well as strategic partners.
• Serve as the primary point of contact for all business, technical, and service-related matters for assigned accounts.
• Ensure customer satisfaction by aligning solutions with client needs and current market trends.
• Negotiate commercial terms, contracts, and promotional agreements in line with company policies and objectives.
• Achieve sales targets (Gross and Net) and market share objectives across assigned territories and accounts.
• Provide technical support and product training to customers, ensuring accurate positioning of product benefits.
• Monitor competitor activity and share insights to inform strategic business decisions.
• Develop account-specific business plans, including promotional activities, pricing strategies, and service standards.
• Collaborate with internal teams such as marketing, finance, supply chain, and customer service to ensure smooth product launches, effective issue resolution, and consistent product availability.
• Support market access initiatives, including regulatory alignment and compliance with local health authority requirements.
• Ensure timely collection of receivables from assigned accounts in line with agreed payment terms.
• Monitor outstanding balances, proactively addressing delays or disputes with professionalism and transparency.
• Prepare and present regular sales forecasts, account performance reports, and business reviews to management.
• Oversee contract renewals and long-term agreements, ensuring alignment with business growth objectives.
• Ensure account profitability as per segment norms.
• Identify new business opportunities and recommend product or service innovations based on customer feedback and market insights.

Qualifications and Experience

• A minimum of 5 years of experience in Key Account Management, Sales, or Business Development.
• Prior experience in the optical, retail, or FMCG sector is preferred.

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working collaboratively with various internal departments and directly with key external partners and clients.

Application Process

Candidates who meet the above qualifications are encouraged to apply.