Mgr-Housekeeping📣 Job Ad

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Manager for its Housekeeping department. This full-time management position is responsible for maintaining high standards of cleanliness and guest satisfaction across the property. The role involves overseeing daily operations, managing staff, and contributing to the hotel's financial performance.

W Hotels aims to inspire curiosity and broaden guests' perspectives through unique experiences. The brand's service philosophy is "Every Need / Anytime." As part of Marriott International, W Hotels is known for reinventing luxury. This role offers an opportunity to join a forward-thinking team.

Key Responsibilities

• Oversee daily shift operations for the Housekeeping department, and potentially Recreation/Health Club and Laundry.
• Direct and collaborate with employees to ensure guest rooms, public spaces, and employee areas are impeccably clean and maintained.
• Conduct inspections and hold staff accountable for implementing corrective actions.
• Manage the operating budget to ensure guest and employee satisfaction.
• Ensure timely and efficient communication of guest room status to the Front Desk.
• Inspect guestrooms daily to ensure adherence to standards.
• Prepare work assignments based on rooms needing immediate cleaning and anticipated check-outs.
• Manage inventory of supplies to ensure adequate stock levels.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Understand and manage the department's impact on overall property financial goals to achieve or exceed budgeted targets.
• Ensure employees have the necessary supplies, equipment, and uniforms.
• Communicate areas requiring attention to staff and verify understanding.
• Supervise daily Housekeeping shift operations and ensure compliance with all policies, standards, and procedures.
• Participate in departmental meetings and communicate departmental goals clearly.
• Utilize on-the-job training tools to train new room attendants and provide follow-up training.
• Establish and maintain open, collaborative relationships with employees.
• Schedule employees according to business demands and track attendance.
• Ensure employees understand expectations and parameters.
• Administer property policies fairly and consistently, completing disciplinary procedures and documentation according to SOPs and LSOPs.
• Supervise staffing levels to meet guest service, operational needs, and financial objectives.
• Observe employee service behaviors and provide constructive feedback.
• Ensure employee recognition occurs on all shifts and participate in recognition programs.
• Solicit employee feedback and address concerns to improve satisfaction.
• Participate in employee progressive discipline procedures.
• Celebrate successes and publicly recognize team member contributions.
• Set a positive example for guest relations and understand the brand's service culture.
• Participate in developing and implementing corrective action plans to improve guest satisfaction.
• Empower employees to provide excellent customer service and emphasize guest satisfaction, focusing on continuous improvement.
• Respond to and handle guest problems and complaints effectively.
• Strive to continuously improve service performance.

Qualifications and Requirements

• High school diploma or GED required, along with 2 years of experience in housekeeping or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable, with no prior work experience required.

Required Skills

• Housekeeping operations management
• Laundry operations management
• Ensuring guest satisfaction
• Budget management
• Human resources management
• Customer service excellence

Location and Work Type

This is a full-time management position located in Riyadh, Saudi Arabia. The specific address is Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519.

Commitment to Equal Opportunity

Marriott International is an equal opportunity employer. The company values and celebrates the unique backgrounds of its associates and is committed to non-discrimination on any protected basis, including disability and veteran status.