Mgr-Housekeeping📣 Job Ad
in W Hotels
about 1 hour ago
about 1 hour agoShare
 | Contract Type | Full-time |
 | Workplace type | On-site |
 | Location | Riyadh |
About the Role
W Hotels is seeking a Housekeeping Manager for its property in Riyadh, Saudi Arabia. This full-time management position is responsible for maintaining high standards of cleanliness and guest satisfaction. The role involves overseeing the daily operations of the Housekeeping department, and potentially Recreation/Health Club and Laundry services, while contributing to the hotel's financial objectives.
As part of Marriott International, W Hotels focuses on creating genuine guest experiences and reinventing luxury. This role offers an opportunity for professional growth within an international team, embodying the brand's Whatever/Whenever service culture.
Key Responsibilities
- Manage the daily shift operations of the Housekeeping department, and if applicable, Recreation/Health Club and Laundry services.
- Direct and collaborate with staff to ensure guest rooms, public spaces, and employee areas are clean and well-maintained.
- Conduct daily inspections of guestrooms and public areas.
- Communicate guest room status to the Front Desk efficiently.
- Prepare work assignments based on rooms requiring immediate cleaning and anticipated check-outs.
- Monitor and manage inventory of supplies to ensure adequate stock levels.
- Support and supervise an inspection program for all guestrooms and public spaces.
- Understand and manage the department's impact on the property's financial goals, aiming to meet or exceed budget targets.
- Ensure employees have the necessary supplies, equipment, and uniforms.
- Communicate areas requiring attention to staff and follow up on corrective actions.
- Supervise daily Housekeeping shift operations, ensuring compliance with all policies, standards, and procedures.
- Participate in departmental meetings, conveying departmental goals to achieve desired results.
- Utilize on-the-job training tools to train new room attendants and provide follow-up training.
- Establish and maintain open, collaborative relationships with employees.
- Schedule employees according to business demands and track time and attendance.
- Ensure employees understand their expectations and operational parameters.
- Administer property policies fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs).
- Supervise staffing levels to meet guest service, operational needs, and financial objectives.
- Observe employee service behaviors and provide constructive feedback.
- Ensure employee recognition is practiced and participate in recognition programs.
- Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results.
- Participate in employee progressive discipline procedures.
- Acknowledge team successes and contributions.
- Set a positive example for guest relations and embody the brand's service culture.
- Participate in the development and implementation of corrective action plans to improve guest satisfaction.
- Empower employees to deliver excellent customer service.
- Emphasize guest satisfaction and continuous improvement during departmental meetings.
- Respond to and handle guest problems and complaints effectively.
- Continuously strive to improve service performance.
Qualifications and Requirements
- High school diploma or GED required.
- 2 years of experience in housekeeping or a related professional area.
- Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable with no prior work experience required.
Required Skills
- Proficiency in Housekeeping operations and standards.
- Experience in Laundry operations (if applicable).
- Commitment to ensuring high levels of Guest Satisfaction.
- Strong Budget Management capabilities.
- Knowledge of Human Resources practices and employee management.
- Excellent Customer Service skills.
Work Location and Type
This is a full-time management position located in Riyadh, Saudi Arabia, at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519.
Company Commitment
W Hotels is an equal opportunity employer, committed to diversity and inclusion. The company celebrates the unique backgrounds of its associates and fosters an environment where everyone feels valued and has access to opportunity.
Requirements
- Requires 2-5 Years experience
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