Mgr InRoom Dining📣 Job Ad

About the Role

The Ritz-Carlton Hotel Company, *** is seeking a Manager for In-Room Dining to oversee daily operations in Riyadh. This full-time position requires 2-5 years of experience and is responsible for ensuring guest satisfaction and operational efficiency within the Room Service department.

Managing Daily Operations

This role involves supervising and managing employees to ensure all day-to-day operations adhere to established standards. The manager must understand employee positions sufficiently to perform duties in their absence and ensure property policies are administered consistently. Key responsibilities include communicating areas needing attention to staff, following up on tasks, supervising daily shift operations, and ensuring compliance with all Room Service policies, standards, and procedures. Staffing levels will be supervised to meet guest service, operational needs, and financial objectives.

Leading the Room Service Team

Effective leadership is crucial, utilizing interpersonal and communication skills to influence and encourage team members. The manager will advocate for sound financial and business decisions, demonstrating honesty and integrity while leading by example. Building mutual trust, respect, and cooperation among team members is essential. This includes providing guidance and direction, setting performance standards, monitoring performance, and developing specific goals and plans to prioritize and accomplish work. Maintaining employee productivity and aligning departmental goals with leadership vision are also key aspects of this role.

Financial and Budgetary Oversight

The position requires comprehension of budgets, operating statements, and payroll progress reports to assist in financial management. The manager will participate in managing the department's controllable expenses to achieve or exceed budgeted goals, contributing to the overall financial health of the department.

Ensuring Exceptional Guest Service

A primary focus is providing service that exceeds customer expectations to ensure satisfaction and retention. This involves improving service by communicating guest needs to staff, providing guidance, feedback, and individual coaching. The manager will oversee daily operations, ensuring quality standards are met and customer expectations are consistently fulfilled. Emphasis will be placed on guest satisfaction during departmental meetings, with a focus on continuous improvement. Employees will be empowered to deliver excellent customer service, and the manager will interact with guests to gather feedback on product quality, service levels, and overall satisfaction, while also handling guest problems and complaints.

Human Resources and Development

This role involves identifying the developmental needs of employees and providing coaching and mentoring to improve their knowledge and skills. The manager will also identify educational needs and develop training programs. Supporting a departmental orientation program for new hires and training staff on cash handling and credit policies are essential. Soliciting employee feedback and utilizing an open door policy to address concerns will contribute to a positive work environment.