Mgr InRoom Dining📣 Job Ad

About the Role

The Ritz-Carlton Hotel Company, *** is seeking a Manager for In-Room Dining to oversee daily operations in Riyadh. This full-time position is responsible for ensuring the efficient delivery of food and beverage services to guestrooms and hospitality suites, contributing to both guest and employee satisfaction while adhering to operating budgets.

Managing Daily Operations

This role involves supervising and managing employees to ensure all day-to-day operations run smoothly. The manager must understand employee roles sufficiently to perform duties in their absence and ensure property policies are administered fairly and consistently. Key responsibilities include communicating areas needing attention to staff, following up on tasks, supervising daily shift operations, and ensuring compliance with all Room Service policies, standards, and procedures. Staffing levels will be supervised to meet guest service, operational needs, and financial objectives.

Leading the Room Service Team

Effective leadership is crucial, utilizing interpersonal and communication skills to influence and encourage team members. The manager will advocate for sound financial and business decisions, demonstrating honesty and integrity while leading by example. Building mutual trust, respect, and cooperation among team members is essential. This includes serving as a role model, providing guidance and direction, setting performance standards, and monitoring employee productivity. Developing specific goals and plans to prioritize, organize, and accomplish work, while celebrating successes and recognizing team contributions, are also key aspects of this leadership role.

Financial and Budgetary Oversight

The position requires comprehension of budgets, operating statements, and payroll progress reports to assist in the financial management of the department. Participation in managing the department's controllable expenses to achieve or exceed budgeted goals is a core responsibility.

Ensuring Exceptional Guest Service

Providing service that exceeds guest expectations is paramount for satisfaction and retention. This involves improving service by communicating and assisting individuals to understand guest needs, offering guidance, feedback, and coaching. The manager will oversee daily operations to ensure quality, standards, and meeting customer expectations. Emphasis will be placed on guest satisfaction during departmental meetings, focusing on continuous improvement and empowering employees to deliver excellent customer service. Interaction with guests, both directly and indirectly, to obtain feedback on product quality, service levels, and overall satisfaction is expected. Handling guest problems and complaints effectively is also a key duty.

Human Resources and Development

This role involves identifying the developmental needs of others and providing coaching, mentoring, and training to improve knowledge and skills. Developing and implementing formal educational or training programs, and teaching or instructing others are important functions. Supporting a departmental orientation program for new hires to ensure successful job performance is required. Staff will be trained, and adherence to all cash handling and credit policies and procedures will be monitored. Soliciting employee feedback and utilizing an "open door" policy are encouraged to address employee concerns.