Order Fulfillment ( Saudi )📣 Job Ad

About the Order Fulfillment Specialist Role

Technogym is seeking an Order Fulfillment Specialist to manage the complete order processing cycle, from initial quote confirmation through to final billing. This full-time position requires a proactive individual dedicated to ensuring compliance with internal policies, delivering a premium customer experience, and optimizing logistics and stock levels. The role involves close collaboration with the sales team, diligent backlog management, and effective handling of customer inquiries and TECHNOGYM CARE activities. This role requires 2-5 years of experience.

Key Responsibilities

• Ensure accurate and timely order processing, adhering to governance and internal sales conditions.
• Manage the customer journey to provide a premium service experience.
• Coordinate and manage deliveries via the logistic portal, including date management, job assignment, and activity completion.
• Optimize free stock management and process Purchase Orders to HQ, ensuring correct stock movement.
• Maintain an up-to-date order portfolio (backlog), prevent expirations, and collaborate with sales to minimize backlog slippage.
• Update the CRM system with relevant customer service information.
• Manage TECHNOGYM CARE activities, providing timely and appropriate responses to customer inquiries.
• Conduct post-delivery surveys to gauge customer satisfaction and address any emerging issues.

Required Qualifications and Experience

• Proven experience in Order Management, Customer Service, or a similar role, preferably in a fast-paced, customer-focused environment.
• A minimum of 2-3 years of relevant professional experience.
• Familiarity with local VAT and fiscal regulations.
• Fluency in English is preferred.

Essential Skills and Attributes

• High attention to detail and accuracy.
• Strong time and workload management capabilities.
• Excellent telephone and written communication skills, with active listening and empathy.
• A genuine commitment to delivering a premium customer experience.
• Proficiency with system applications, including SAP and Outlook.
• A strong sense of accountability and ownership of customer needs.
• An analytical and structured approach with effective problem-solving skills.
• Exceptional time management and resilience.

Company Context

Technogym is a global leader in fitness, sport, and health solutions, inspiring millions daily. The company promotes a lifestyle of "Healthness," integrating exercise, balanced nutrition, and positive mental well-being. With over 2,800 employees across 16 branches and a presence in more than 150 countries, Technogym has been the Official Supplier for 10 Olympic Games. The company values team players with strong relationship skills, an international perspective, and a proactive, determined, and digitally savvy mindset.

Equal Opportunities

Technogym is an Equal Opportunities Employer. Applications are welcomed from all individuals, regardless of age, sex, sexual orientation, race, religion, or belief.