Patient Services Coordinator📣 Job Ad

About the Role

NOYA Clinics is seeking a dedicated and organized Patient Services Coordinator to join their team in Riyadh, Saudi Arabia. This full-time role is essential for ensuring a seamless and positive experience for all patients. The Patient Services Coordinator will serve as a primary point of contact, facilitating effective communication and smooth operations within the clinic.

Key Tasks and Responsibilities

• Coordinate patient appointments, visits, and necessary follow-up services to ensure continuity of care.
• Welcome and assist patients upon arrival, providing clear information about clinic services, procedures, and expectations.
• Professionally handle all patient inquiries, requests, and concerns, ensuring timely and satisfactory resolutions.
• Maintain accurate and up-to-date patient records, ensuring all information is entered correctly and promptly.
• Facilitate effective communication and coordination between patients, physicians, nurses, and administrative teams to streamline care delivery.
• Assist patients with the registration process, including completing necessary insurance documentation and other service-related procedures.
• Ensure strict adherence to all applicable healthcare policies, privacy regulations, and quality standards in patient handling and record management.
• Collect patient feedback to identify areas for improvement and support initiatives aimed at enhancing the overall patient experience.

Qualifications and Requirements

• Bachelor's degree or equivalent relevant experience in healthcare administration, business, or a related field.
• Strong communication and exceptional customer service skills to interact effectively with patients and staff.
• Ability to handle sensitive patient information with the utmost confidentiality and discretion.
• Good organizational and problem-solving skills to manage multiple tasks and resolve issues efficiently.
• Proficiency in computer systems and experience with healthcare software is preferred.
• Fluency in both English and Arabic is required, depending on the specific needs of the workplace.

Core Competencies

• Patient-centered approach.
• Communication skills.
• Time management.
• Teamwork.
• Attention to detail.
• Problem-solving skills.

Additional Details

This is a full-time position at NOYA Clinics in Riyadh, Saudi Arabia. The role requires 5-10 years of experience.