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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

NOYA Clinics is seeking a dedicated and organized Patient Services Coordinator to join their team in Riyadh, Saudi Arabia. This full-time role is essential for ensuring a seamless and positive experience for all patients. The Patient Services Coordinator will serve as a primary point of contact, facilitating effective communication and smooth operations within the clinic.

Key Tasks and Responsibilities

  • Coordinate patient appointments, visits, and necessary follow-up services to ensure continuity of care.
  • Welcome and assist patients upon arrival, providing clear information about clinic services, procedures, and expectations.
  • Professionally handle all patient inquiries, requests, and concerns, ensuring timely and satisfactory resolutions.
  • Maintain accurate and up-to-date patient records, ensuring all information is entered correctly and promptly.
  • Facilitate effective communication and coordination between patients, physicians, nurses, and administrative teams to streamline care delivery.
  • Assist patients with the registration process, including completing necessary insurance documentation and other service-related procedures.
  • Ensure strict adherence to all applicable healthcare policies, privacy regulations, and quality standards in patient handling and record management.
  • Collect patient feedback to identify areas for improvement and support initiatives aimed at enhancing the overall patient experience.

Qualifications and Requirements

  • Bachelor's degree or equivalent relevant experience in healthcare administration, business, or a related field.
  • Strong communication and exceptional customer service skills to interact effectively with patients and staff.
  • Ability to handle sensitive patient information with the utmost confidentiality and discretion.
  • Good organizational and problem-solving skills to manage multiple tasks and resolve issues efficiently.
  • Proficiency in computer systems and experience with healthcare software is preferred.
  • Fluency in both English and Arabic is required, depending on the specific needs of the workplace.

Core Competencies

  • Patient-centered approach.
  • Communication skills.
  • Time management.
  • Teamwork.
  • Attention to detail.
  • Problem-solving skills.

Additional Details

This is a full-time position at NOYA Clinics in Riyadh, Saudi Arabia. The role requires 5-10 years of experience.


Requirements

  • Requires 5-10 Years experience

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