Quality Assurance Manager📣 Job Ad

About the Quality Assurance Manager Role

TestCrew is seeking an experienced Quality Assurance Manager to lead and enhance the quality assurance function across various projects and products. This full-time position is based in Riyadh. The ideal candidate will possess significant expertise in manual and API testing, coupled with a proven track record in managing QA teams, defining test strategies, and upholding quality standards. Collaboration with cross-functional teams is a key aspect of this role.

Key Responsibilities

• Develop and implement comprehensive QA strategies, processes, standards, and best practices for all projects.
• Lead, mentor, and manage a team of QA Engineers and Senior QA Engineers.
• Establish robust testing frameworks, define quality metrics, and drive continuous improvement initiatives.
• Oversee all quality assurance activities throughout the Software Development Lifecycle (SDLC).
• Review business and functional requirements to ensure thorough test coverage.
• Manage the preparation and review of test plans, test scenarios, test cases, and execution reports.
• Direct Functional, Regression, Integration, System, End-to-End, and User Acceptance Testing (UAT).
• Ensure the timely execution of testing activities and the delivery of quality products within project timelines.
• Lead API testing efforts using tools such as Postman, Swagger, or similar platforms, ensuring validation of requests, responses, authentication, integrations, and error handling.
• Oversee the testing of web, mobile, enterprise, and integration-based applications.
• Monitor the defect lifecycle, ensuring timely resolution of critical issues and conducting defect triage meetings.
• Assess release readiness and provide quality sign-off for deployments, supporting production validation and post-release testing.
• Collaborate closely with Product Managers, Business Analysts, Developers, Architects, and Project Managers.
• Participate in requirement reviews, sprint planning, retrospectives, and release planning.
• Provide regular status reports, quality metrics, risk assessments, and executive-level updates.
• Act as the primary QA point of contact for internal and external stakeholders.
• Establish QA governance practices and quality Key Performance Indicators (KPIs).
• Drive test process optimization and implement risk-based testing approaches.
• Promote Agile testing practices and foster quality ownership across teams.
• Support audit, compliance, and documentation requirements as needed.

Required Qualifications and Experience

• A Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• A minimum of 8 years of experience in Quality Assurance, with at least 2–3 years in a QA Lead or QA Manager role.
• Extensive experience in Manual Testing and Quality Assurance Management.
• Hands-on experience in API Testing using tools such as Postman, Swagger, or similar platforms.
• Proven experience leading QA teams and managing testing activities across multiple projects.
• A strong understanding of SDLC, STLC, defect management, and release management principles.
• Experience in preparing and reviewing test plans, test strategies, test cases, and quality reports.
• Good knowledge of SQL for data validation and backend testing.
• Experience with defect tracking and project management tools such as JIRA, Azure DevOps, or similar.
• A strong understanding of Agile/Scrum methodologies.
• Excellent stakeholder management, leadership, and communication skills.
• Strong analytical, problem-solving, and decision-making abilities.

Preferred Skills and Experience

• Exposure to test automation frameworks such as Selenium, Cypress, Playwright, or similar.
• Knowledge of CI/CD pipelines and DevOps practices.
• Experience with Performance Testing and Security Testing.
• Experience managing distributed or offshore QA teams.
• Experience in Banking, Financial Services, Payments, or Fintech domains.
• Relevant certifications such as ISTQB, CSTE, CSQA, or equivalent are considered a plus.