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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

Panda Retail Company, a part of the Savola Group, is seeking a Quality Operations Coach to join its Regional Quality team in Riyadh. This role is responsible for ensuring product quality compliance across retail stores, central bakery, and fresh vendor facilities. The Quality Operations Coach will uphold regulatory standards and internal company benchmarks through proactive coaching and auditing.

Role Objectives

The primary objective of this position is to drive product quality excellence. This involves conducting regular quality coaching visits, implementing supplier audit programs, managing customer feedback and non-compliance issues, and overseeing pest control and hygiene initiatives. The role also contributes to the development and delivery of quality training programs to enhance employee performance.

Key Responsibilities

  • Execute Product Quality Coach Programs for Panda Retail Stores, Facilities, and Omnichannel operations to ensure adherence to product quality standards and internal benchmarks.
  • Implement the Product Quality Coach Visiting plan to support the implementation of improvement actions.
  • Prepare and communicate non-compliance reports to concerned departments and follow up on their closure.
  • Implement Supplier Quality Audit Programs for private label (Food & Non-Food Vendors) and Fresh vendors by conducting audits to verify compliance with standard requirements and protect customers from potential food safety hazards.
  • Report all raised Non-Conformance Reports (NCRs) to relevant departments and follow up on them until closure.
  • Investigate customer complaints and NCRs, analyze collected data, and submit findings to the Quality Operation Regional Manager for action and resolution.
  • Complete necessary forms, including complaint and investigation forms, and communicate them to the Operation Regional Manager.
  • Monitor pest control and hygiene service activities at stores and facilities.
  • Follow up on and communicate issues related to pest control and hygiene program activities.
  • Contribute to the development of quality training materials and conduct training sessions for targeted employees.

Qualifications and Requirements

  • A Bachelor's degree in Quality, Food Science, Microbiology, Veterinary Medicine, Agricultural Engineering, Chemical Engineering, or a related field.
  • A Certified Lead Auditor qualification is preferred.
  • A minimum of 5 years of experience, with at least 3 years in an Audit and Quality position.
  • Demonstrated knowledge in Quality Management and Supplier Audit Programs.
  • Proficiency in understanding local and international food safety standards such as HACCP, ISO, AIB, and BRC, as well as Saudi regulatory authorities' standard requirements.
  • Experience in food safety and hygiene across Manufacturing, Retail, or Hospitality sectors.
  • Strong leadership qualities and the ability to develop others.
  • Commitment to excellence, meticulous attention to detail, thoroughness, and the capacity to deal with complexity.
  • Ability to perform effectively under pressure.
  • Diplomatic, tactful, and resilient qualities.

Required Skills

  • Process mapping and improvement.
  • Root cause analysis.
  • Problem-solving, team-building, planning, and decision-making abilities.
  • Strong communication skills.
  • Effective negotiation skills.
  • Ability to anticipate and overcome obstacles.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).

Work Details

This is a full-time position based in Riyadh, Saudi Arabia. Panda Retail Company is part of the Savola Group.

Requirements

  • Requires 5-10 Years experience

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